Research & Partnerships Manager (London)

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We are seeking a driven business development candidate to join our London-based team, designing research solutions for net new clients, in pursuit of our vision of delivering the human-led AI platform for market research.

A minimum of 5 years' market research industry experience (either within a research agency or delivering research programs within a brand) is a requirement for this position. Candidates who have not met this requirement will not be considered for this role.

Customer acquisition & revenue growth are key performance indicators for this role, and specific experience in research technology sales is preferred. A pipeline exercise will form part of the interview process.

Roles & Responsibilities:

1. Pipeline Generation: Creating a pipeline of net new customers for Bounce, across sectors through lead generation, event marketing, content marketing, and pipeline management.
2. Customer Acquisition: End-to-end execution of the sales cycle to deliver net new customers.
3. Key Account Management: Managing customers on a daily basis, as part of an annual research program. Retention and growth of customers, as part of a wider team.
4. Research Design: Taking business questions or research objectives from brands and converting them into viable research projects to go live on the Bounce platform, as part of a wider team. Experience with survey design, scripting, audience selection, quota control, data delivery, and result analysis.
5. Teamwork: Working within a multi-function team to serve the broad needs of our business across product, operations, billing, and marketing.
6. Product Proficiency: Use of Bounce platform, including proprietary AI technologies, to solve client problems. Working with the in-house development team to test new features, offer proactive feedback, and represent client needs in product roadmapping.

Key Skills / Characteristics:

1. Market Research Skillset: Proven capability and love for research, the industry, and desire to shape the future of market research.
2. Industry Context: Book of 'Research Buyer' contacts as initial leads / early wins.
3. Business Development: Metrics-driven approach to generating and executing sales.
4. Consultative Sales: Putting customers' needs at the core of our offering & recommendations.
5. Project Management: Comfort in coordinating complex projects, with internal and external stakeholders.
6. Attention to Detail: Maintaining excellent levels of detail, with a high degree of autonomy.
7. Growth Mindset: Ability to adapt, learn, and evolve in a fast-paced environment.
8. Vision & Values Alignment: Bought in on our vision, our product, and our values.
9. Remote Work Skillset: Experience and evidence of effectiveness in a self-led environment, collaborating with clients and colleagues digitally.

This is a full-time position, normally based in our Bounce office in London. Fully remote work can be facilitated.

Company Description:

Bounce is a consumer research platform that enables consumer-facing brands to gather authentic consumer data from anyone in the world, in real-time. We make consumer research easy, delivering the speed, ease, and agility of a technology platform, with the support, robustness, and flexibility of a research agency.

Bounce is trusted by the world's largest brands including Coca Cola, Diageo, Pernod Ricard & Tesco. We are on a mission to revolutionise how brands reach and understand their customers.

We are growing rapidly, and have positions for people who thrive in a high-growth environment. Our team members are the prime drivers of our success and we can directly attribute their effort to the growth of our company.

We believe that early team members should have ownership in the company they make, and therefore we offer stock options as part of all compensation packages, in addition to base salary & performance-related incentives.

Bounce Insights is an equal opportunities employer.