Research Operations Analyst

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there’s still an exciting journey ahead. Join us at the heart of trust.

We’re seeking a Research Operations Analyst to join our team at Trustpilot. You will be a key member of the UX Research team, collaborating with other researchers to increase the impact of your work, building out research operations and supporting other disciplines to conduct their own directional and validation research.

What you’ll be doing:

• Support the operational backbone of user research initiatives by coordinating the logistics and processes that enable the research team to work efficiently and effectively across the organization.
• Organize and maintain a comprehensive participant recruitment strategy to ensure the right users are engaged in research activities. Develop participant databases, recruitment vendors, and screen participants to meet specific study criteria.
• Collaborate with the research team to streamline processes for conducting studies, including coordinating schedules, setting up research tools, and coordinating data collection and analysis workflows.
• Assist in the development of research templates and best practices that standardize documentation, data storage, and reporting, ensuring consistency and compliance with data privacy and security standards.
• Create and develop research assets, repositories, and documentation to make insights easily accessible to cross-functional teams. This may include maintaining research repositories, archiving findings, and organizing past research studies for future reference.
• Facilitate communication between researchers and cross-functional teams by organizing research sessions, workshops, and meetings to ensure insights are shared effectively across the business.
• Assist in participant communication and engagement, ensuring a positive experience for study participants through timely communication, clear instructions, and follow-up.
• Help track and measure research impact by supporting the implementation of metrics and reporting tools that communicate the value of user research to stakeholders.

Who you are:

• At least 3 years of experience in a Research Operations or UX Operations role, or relevant experience in a support role within a user research or UX team.
• Comprehensive organizational and project management skills, with a keen eye for detail and a proactive approach to managing multiple projects.
• Effective communication and interpersonal skills, with the ability to work effectively with diverse teams and maintain positive relationships with research participants.
• Experience with participant recruitment and screening, with familiarity in managing databases, participant consent, and other logistical aspects of user research.
• An understanding of research methods and tools, as well as a willingness to learn and support various stages of the research process, from study setup to data organization.
• Proficiency in documentation and knowledge management systems (e.g., research repositories, databases) and experience using collaborative tools like Google Suite, or project management software.
• A growth-oriented mindset, with a desire to learn more about UX research practices and contribute to creating efficient research operations that benefit the team.
• An appreciation for data privacy and confidentiality, with the ability to adhere to protocols that protect participant information.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

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