Reporter Scheduling Coordinator

Job role:

This is an exciting time to join the UK’s largest private healthcare telemedicine company based in Hastings, East Sussex.

This role ensures workforce capacity and productivity meet client demands all year round. Responsibilities include maintaining accurate Doctor schedules, managing credentials, handling leave requests and shift amendments, and overseeing password resets. The position also liaises with clients to set up system access for Doctors. It is primarily an admin and phone-based role requiring strong attention to detail.

Key responsibilities for a Reporter Scheduling Coordinator:

1. Initiating and maintaining written & verbal communication to reporters to maximise productivity and engagement.
2. Working towards and achieving both personal and team targets on a monthly/annual basis.
3. Maintain the Customer Relationship Management (CRM) and Workforce management systems (WFM) ensuring high levels of data accuracy.
4. Compliance with all internal and external regulatory requirements associated with the business.
5. Additional tasks that are required within the scheduling team.
6. Managing all our doctor’s password requests and resets.
7. Managing all our doctors’ credentials directly with clients.
8. Contacting reporters to fill specific areas of our schedules that require resource.
9. Managing further client demand by optimising our resource placement.

Who we are:

Medica is the UK’s largest telemedicine provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 240 head office staff and the company still focusing on growing, there has never been a better time to get involved.

We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce.

We can consider varying work patterns and flexible arrangements in line with business requirements so you can maintain a work-life balance.

We celebrate difference and encourage everyone to be themselves at work. Join us today!

Requirements:

1. Customer service experience.
2. Experience working within a call centre environment.
3. High level of accuracy and attention to detail.
4. Excellent written & verbal communication skills.
5. Excellent time management.
6. Experience managing your own workload and working independently.
7. Strong administration skills and IT literacy.
8. Evidence of working in a fast-paced environment.
9. Excellent problem-solving skills.

Core benefits for you:

• Flexible and hybrid working.
• A company culture that promotes work life balance.
• Commitment from employers to continued learning and development.
• Access to Employee Assistance Programme.
• Annual bonus.
• Enhanced holiday allowance + bank holidays.
• Group life assurance.
• Pension.
• Social events.
• Sick pay.
• Cycle to work scheme.
• Access to free and regular personal development & wellbeing events.

We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns.

More information about Medica and the work we do can be found here - https://medica.co.uk/

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.