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Repairs Surveyor

Marks Consulting Partners Limited

Teddington

On-site

GBP 40,000 - 60,000

Full time

30+ days ago

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Job summary

An established industry player is seeking a dedicated Repairs Surveyor to join their Major Projects Team. In this role, you will manage technical inspections and customer repair requests, ensuring a high standard of service delivery. You will collaborate with residents and partners, oversee the repair service, and liaise with contractors and external consultants for effective project execution. This position offers an exciting opportunity to contribute to community-focused projects while enhancing your career in a supportive and dynamic environment.

Qualifications

  • Experience in managing repair services and technical inspections.
  • Strong customer service skills and ability to handle complaints.

Responsibilities

  • Manage a patch area for technical inspections and customer repair requests.
  • Liaise with contractors and external consultants for repair services.

Skills

Technical Inspections
Customer Service
Complaint Management
Project Management

Job description

Marks Consulting Partners are looking for a Repairs Surveyor who can work in partnership with residents and partners within a Major Projects Team and Maintenance programme.


Key responsibilities include:

  1. To undertake and manage a patch area to carry out any technical inspections or investigations as required in relation to the delivery of the repair service and identify and manage customer repair requests.
  2. Raise works orders in accordance with the Repairs & Financial Policy's and regulations accordingly to reflect customer requests for service.
  3. Prioritise work and manage complaints and correspondence.
  4. Support the organisation in delivering a full reactive repair service.
  5. To liaise, monitor, progress all repairs through partnering contractors.
  6. To liaise with external consultants in gathering independent survey reports on damp specialist works, structural works, party wall matters, planning departments, building control departments, pest control works, and external agencies to support the repair service function.
  7. To provide summary reports where required of all on-going managed cases, planned works, and technical de-canted properties outlining levels of performance of contractors and performance manage contractors delivering repairs to ensure strict timelines of completions are adhered to.

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