Repairs Manager

Job Title: Repairs Manager
Location: Manchester
Reports to: Operations Manager / Senior Management
Employment Type: Full-Time

Job Purpose:
To effectively lead and manage the day-to-day operations of the repairs team, ensuring that all maintenance and repair works are carried out efficiently, on time, and to a high standard. The successful candidate will be responsible for achieving KPIs, managing workloads, ensuring compliance with National Federation (Nat Fed) rates, and maintaining excellent service delivery across the business.

Key Responsibilities:

1. Manage and oversee the delivery of responsive and planned repairs across various contracts and properties.
2. Ensure accurate application and monitoring of Nat Fed Schedule of Rates, ensuring works are coded and costed correctly.
3. Monitor, report, and manage performance against Key Performance Indicators (KPIs), including response times, customer satisfaction, first-time fix rates, and budget adherence.
4. Plan and allocate workloads effectively to internal teams and subcontractors, ensuring optimum use of resources and timely completion of tasks.
5. Collaborate with supervisors, operatives, and administration teams to maintain workflow efficiency and service quality.
6. Conduct regular performance reviews and site audits to ensure standards are maintained.
7. Identify areas for service improvement and implement solutions to drive operational excellence.
8. Liaise with clients, residents, and stakeholders to resolve issues and ensure satisfaction.
9. Ensure compliance with all health & safety, legal, and regulatory requirements.

1. Proven experience in a similar repairs or maintenance management role.
2. In-depth knowledge and experience with Nat Fed Schedule of Rates.
3. Strong understanding of repairs and maintenance within the housing, social housing, or property sector.
4. Demonstrable experience in managing KPIs and driving performance improvements.
5. Excellent workload planning and resource management skills.
6. Strong leadership and team management abilities.
7. Good IT skills, including the use of repairs management systems and reporting tools.
8. Excellent communication and interpersonal skills.

1. Experience working with housing associations or local authorities.
2. Relevant technical qualification or trade background.

1. Results-driven with a proactive approach to problem-solving.
2. Commercially aware and cost-conscious.
3. Customer-focused mindset.
4. Adaptable and able to work under pressure in a fast-paced environment.