Repairs Manager

Job Title: Repairs Scheduling Manager
Location: Kinston Upton Thames
Salary: £38k to £40k
Contract Type: Full-time, Permanent

About the Role:
We are looking for a proactive and highly organized Repairs Scheduling Manager to lead and oversee the planning and allocation of maintenance and repair work across a busy property services operation. This role plays a critical part in ensuring the efficient use of operatives, timely completion of jobs, and the highest standards of customer service across housing and property portfolios.

Key Responsibilities:

1. Lead the scheduling team to allocate daily work orders to operatives, ensuring maximum productivity and customer satisfaction.
2. Oversee the end-to-end scheduling process, ensuring compliance with service level agreements (SLAs) and key performance indicators (KPIs).
3. Monitor live scheduling dashboards and address real-time issues such as job overruns, operative delays, or emergency repairs.
4. Collaborate with the repairs, customer service, and operational management teams to ensure seamless communication and delivery.
5. Identify trends or recurring issues in scheduling that affect service delivery and proactively resolve them.
6. Produce daily, weekly, and monthly performance reports and use data insights to drive improvements.
7. Provide training, support, and guidance to the scheduling team, fostering a culture of accountability and continuous improvement.
8. Support the integration of new systems and processes to streamline scheduling operations and enhance customer experience.

Requirements:

1. Proven experience in a scheduling or coordination role within property maintenance, housing, or a similar fast-paced service environment.
2. Strong leadership and team management skills, with the ability to motivate and support a high-performing team.
3. Exceptional organizational and problem-solving skills, with a sharp attention to detail.
4. Excellent communication skills—confident liaising with operatives, managers, and customers alike.
5. Proficient in using repairs management and scheduling software (e.g., DRS, Opti-Time, Oneserve, etc.).
6. Comfortable working in a dynamic, target-driven environment with a flexible and adaptable approach.

Desirable:

1. Social housing maintenance or responsive repair services.
2. Knowledge of health & safety and compliance requirements in property services.
3. Experience implementing or improving scheduling systems or procedures.

Please apply today, and call Leah Seber at Build Recruitment for more information.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.