Repairs Coordinator - Insurance Reinstatement

Masterfix GB Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job description

The Role:

As a Repairs Coordinator, you will play a vital role in ensuring our clients receive exceptional service while supporting the operational success of our Insurance Reinstatement Division. Key responsibilities include:

Service Delivery:

1. Be the first point of contact for all work instructions, ensuring they are handled efficiently and professionally.
2. Manage tasks in line with client-specific SLA's and KPI's.
3. Ensure all task alarms are actioned daily, with any shortfalls identified and addressed promptly.

Sales Support:

1. Assist the team in achieving sales targets by ensuring all orders are proactively actioned and followed through to completion.
2. Proven experience in working to targets and achieving them is desirable.

Project Management:

1. Manage directly employed staff and service partners, ensuring they are coordinated and productive to deliver successful outcomes.

Health & Safety:

1. Promote a culture of safe working practices in both the office and for field-based engineers.

Essential Skills & Experience:

1. Insurance Reinstatement Knowledge - Ideally, you will have experience or an understanding of insurance reinstatement processes.
2. Proven experience delivering excellent customer service in a similar role.
3. Strong communication skills - able to engage with clients, understand their requirements, and meet their needs efficiently.
4. Effective problem-solving and organisational skills.
5. Ability to work effectively as part of a team and independently.
6. Self-motivated with the ability to use initiative.
7. Strong IT skills and experience using job management systems.

Why Join Masterfix?

Since our founding in 2009, Masterfix has become a trusted provider of property maintenance services across sectors such as residential property management, retail, hospitality, and insurance reinstatement. Our in-house expertise and comprehensive service delivery make us a market leader in the industry.