Repair Centre Manager

Austin Fraser; Cardiff; On-site; GBP 40,000; Full time

Job description

Our fantastic tech client on the outskirts of Cardiff are looking to recruit a Repair Manager to join them on a permanent basis.

We are seeking an experienced manager, ideally from a Technology Repair background, to lead a growing and diverse team and oversee the daily operations of the repair centre, ensuring efficient and effective service delivery to customers.

What you'll be doing:

1. Team Management: Lead, motivate and manage a team of technical repair engineers and technicians in the repair centre, providing training, support and development.
2. Operations Management: Oversee the repair process from tech intake to completion and deployment; ensuring timely and accurate repairs, implementing and monitoring workflows to optimise efficiency.
3. Customer Service: Ensure high levels of customer satisfaction by addressing enquiries, resolving complaints and maintaining strong internal and external relationships.
4. Inventory Management: Monitor and manage inventory levels, including ordering parts and supplies, and ensuring accurate record keeping and inventory control.
5. Quality Control: Implement and maintain quality control procedures to ensure repairs meet all standards, conducting regular quality audits and inspections.
6. Safety Compliance: Ensure the repair centre complies with all safety regulations and standards; conducting regular safety training with the team.
7. Reporting: Prepare and present regular reports on repair centre performance to highlight key metrics for the SLT.

What we're looking for:

1. Proven managerial experience within a repair centre, workshop or IT engineering setting.
2. Strong leadership and team development skills.
3. Excellent organisational skills with the ability to problem solve.
4. Strong customer service and communication skills.
5. Knowledge and understanding of repair centre processes and inventory management.
6. Strong familiarity with QSHE principles and standards.
7. Experience with inventory management software.

Salary & Benefits:

Salary will be 40k plus excellent benefits.
Hours: Monday to Friday; 9am-5:30pm (37.5 hours) - some overtime will be required.
Company Pension scheme.
Private Healthcare.
23 days holiday plus bank.
Free on-site parking.
Life cover (4 x basic salary).
Group income protection.
Friendly, outgoing, and supportive team.
Excellent reward & recognition scheme.
Discounted gym membership.