Repair Centre Lead Technician

Owen Daniels; Tewkesbury; On-site; GBP 38,000; Full time

Job description

Job Title: Repair centre Lead Technician
Location: Tewkesbury
Salary: £38,000

Job Summary
Our client in Tewkesbury is a leading technology organisation seeking a talented individual to support with repairs and maintenance of the product range. Ideally, you will have a strong electronic background and hands-on repair experience as well as excellent communication skills to liaise with customers in a technical manner.

Specific Job Responsibilities

1. Effective maintenance of the global internal repair logs whilst recognising the value of thorough data capture for continuous improvement.
2. Standardise and document the repair process including creating videos & tutorials to reduce the time to repair.
3. Train and educate remote repair technicians.
4. Proactive communication with customers' repairs facilities to improve the quality of incoming fault reports and reduce the number of unnecessary returns.
5. Thorough fault finding and diagnostics of product failures to component level.
6. Administration of repairs in terms of goods receipt, sales orders & customer acknowledgment.
7. Timely completion of high-quality product repairs & documentation.
8. Always maintaining safe working practices e.g. soldering.
9. Highlight repeat failure modes to engineering and management for continuous improvement.
10. Monthly information sharing meeting with engineering.
11. Support the incoming inspection of product from our sub-contractors.
12. Timely creation of inspection reports & feedback to sub-contractors.
13. Recognise direct link between incoming quality, field failures & repairs.
14. Create & maintain a PAT testing schedule.
15. Support continuous improvement through 5S.
16. Undertake other tasks that may be reasonably required by the business.

Travel Requirements
Visits to our sub-contractors & Global repair facilities may be required.

Required Qualifications & Experience

1. Natural flair for problem solving & diagnostics of electronic circuits to component level.
2. HNC or equivalent in electronics engineering would be desirable.
3. IPC-A-610 certified & experience of electronics component handling.
4. Experience of diagnostic equipment e.g. multi-meters & oscilloscopes etc.
5. Experienced in the soldering of fine-pitch electronic components.
6. Previous supervisory experience is preferred.
7. MS Office tools experience.

Competencies

1. Technically competent with a strong hands-on approach.
2. Strong verbal communication and active listening skills.
3. Patience, time management & leadership skills and the ability to prioritise tasks.
4. Ability to always work with a sense of urgency and with attention to detail.

For more information please contact Grady Izatt on (phone number removed) or email (url removed).