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Renewals Customer Care Advisor £14k plus Bonus

Recruitment Avenue

Nottingham

On-site

GBP 14,000 - 22,000

Full time

4 days ago

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An established industry player is seeking a Renewals Customer Care Advisor to join their successful team. This role involves handling inbound calls, negotiating property renewals, and ensuring compliance with legal policies. The ideal candidate will possess excellent communication skills and a positive approach to customer interactions. With a focus on maintaining accurate data and collaborating with various departments, this position offers an exciting opportunity to contribute to a thriving letting agency. If you are adaptable and enjoy working in a dynamic environment, this role is perfect for you.

Experience in a target-driven environment is desirable but not essential.
Strong communication skills, both written and verbal, are necessary.

Handle inbound calls and queries from clients.
Negotiate to secure property renewals and maintain accurate data.

Communication Skills

Customer Service

Negotiation Skills

Microsoft Office

Ability to Build Rapport

Job Title – Renewals Customer Care Advisor

Department/Sector – Property

Job Location – Nottingham

Contract/Hours – Permanent, Full Time, 37.5 Hours (0800-1900 Flexible Working)

Salary – £14k basic, plus performance pay!

We have a brand new great opportunity to join a UK winning letting agency as their Renewals Customer Care Advisor.

In the role you will be dealing with inbound calls from clients and also negotiating to secure property renewals.

We need you to maintain the in-house database and make sure you work to legal policies.

Responsibilities:

Taking inbound calls
Receiving incoming queries
Negotiating to secure renewal of product
Liaising with other departments
Working within defined legal policies
Maintaining accurate data on in-house systems

Key Skills/Experience Needed:

Previous experience in a target-driven atmosphere is desirable, but not essential.
Ability to build rapport
Great communication – written and verbal
Professional telephone manner
Positive approach to dealing with customers
Flexible to changing legal policies and company criteria
Familiar with Microsoft Office packages

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Renewals Customer Care Advisor £14k plus Bonus

Recruitment Avenue

Nottingham

On-site

GBP 14,000 - 22,000

Full time

Job summary

Qualifications

Responsibilities

Skills

Job description