Renewals Account Executive

Are you a successful sales professional looking for an exciting new adventure?

We are looking for an experienced business-to-business Renewals Account Executive to help our clients' software renewals business thrive. The successful applicant will be eager to speak to our customers via the phone to help them with their software licensing renewal and build relationships to assist them with their other software needs. An interest in technology or experience with licensing schemes would be a definite benefit.

About our client

With offices in the UK, USA, Canada, and Amsterdam, they're an enthusiastic, technically led team that is at the cutting edge of new and exciting technology. They are customer-focused and pride themselves on offering various solutions; to ensure they can solve their customers’ problems, they invest time in training and personal development. To help the team grow the business, they work hard giving everyone balance – hybrid working, a personal trainer, yoga, and an employee assistance program are just a few of the ways they do this. Colleagues regularly tell them that their teams are why they love their jobs.

About the role - Renewals Account Executive

As a Renewals Account Executive, you will ensure that existing customers are contacted ahead of time to process their renewal and, most importantly, speak with them to understand their business challenges and position how they can help. You will be supported by their software and services specialists to best serve your customers and help you exceed targets. Using your fantastic customer service skills to deal with incoming emails and phone calls, you’ll choose the appropriate course of action. Day-to-day, you will be following up on existing opportunities, winning renewal quotes, finding new opportunities, selling software licenses and services while managing, profiling, and growing accounts.

This Renewals Account Executive role will include a large amount of training and learning, so a passion for technology and self-development is essential.

About you

As their Renewals Account Executive, you will need previous business-to-business sales experience and be driven to succeed in a successful company. You should have at least GCSE grade C (or equivalent) and above in Maths and English.

Their most successful people are highly confident in their own ability, commercially minded, focused, supportive, practical, and creative. Does this sound like you?

Other skills they are ideally looking for:

1. Customer-focused with the ability to build relationships
2. Must be an excellent communicator, over the phone and in writing
3. A self-motivated, driven character with the ability to show initiative
4. Have a desire to learn to be self-sufficient and the best at what you do
5. Attention to detail, efficiency, accuracy in reports and customer communication and dialogue
6. Must be adept in the use of Microsoft Office
7. Able to prioritize and re-prioritize during the day to ensure urgent tasks are completed
8. The ability to choose the best course of action, escalate if required but retain ownership of the issue until resolved

Benefits for you

As their Renewals Account Executive, you will receive:

1. Paid Training
2. Individual Personal Development Plans
3. Salary plus commission/bonus schemes
4. Sick Pay
5. Holiday Pay
6. Staff Referral Scheme
7. Personal Trainer
8. Flexible Working arrangements
9. Incentives and Rewards
10. Social Events/Fundraisers/Staff Parties
11. Life Assurance with MetLife
12. Employee Assistance Programme for you and your family
13. Medicash Health Cash Plan

All companies say that they have a great culture – They are proud that this is reality – They put their people first!

Salary: £24,000-£28,000 (DOE) per year plus commission