Remote Fashion Customer Care Advisor- Temporary

Role - Remote Customer Care Advisor

Salary - £12.50 p/h

Location - Remote

*Please be advised all successful candidates are required to travel into London to attend 2 training days in their head office*

Do you have a passion for offering fantastic customer service?!

Are you someone that enjoys problem-solving and finding solutions?

Our client, a leading jewellery brand in the UK, is looking for confident and dynamic Customer Care Associates to help ease their customer queries over the busy holiday period. You will be their first point of contact for their customers, and through exceptional problem-solving skills and the ability to use your initiative, you will handle various issues in a swift and timely manner.

KEY RESPONSIBILITIES

1. Responding to all customer enquiries within four hours
2. Dealing with all customer enquiries; chasing deliveries, managing faulty returns/replacements
3. Handling all customer complaints
4. Ensuring customers are updated effectively
5. Logging any customer feedback that impacts other departments
6. Confidence in communicating through various channels including email and telephone

To be successful in the role

1. Strong communication skills on the phone and via email
2. Excellent grammar and spelling
3. Acts well under pressure
4. Ability to problem-solve and use own initiative
5. Previous customer service experience

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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