Remote Customer Success Executive Job at Trinity AgTech

About Trinity AgTech

Trinity AgTech offers a cutting-edge digital platform providing full sustainability decision support to farmers supported by a (46-strong) Scientific Board. It has developed an ecosystem of products, which in combination aim to improve the measurement of agricultural economics and sustainability.

Sandy is our software for the farmer and is an end-to-end navigation tool which enables farmers and landowners to measure and optimise all aspects of their natural capital assets. Sandy includes industry leading tools for carbon, biodiversity, and water protection, as well as many other tools, and includes a full suite of non-prescriptive optimisation and scenario planning modules. Sandy uses the most up to date IPCC2019 tier 2 and 3 methodologies and is fully ISO accredited, SBTi FLAG and GHG Protocol compliant.

Whether the business goal is Net Zero, provenance backed produce, carbon-reduced farming or carbon trading, Sandy includes comprehensive reporting and optimisation tools to facilitate on-going improvement towards the farm’s sustainability journey.

Trinity AgTech’s sustainability modules are considered the leading tools in the agricultural industry.

Role Overview

Trinity Agtech is looking for an experienced customer facing individual to join our rapidly expanding team as a Customer Success Executive. The perfect role for a sustainability or agricultural business graduate and individuals looking to advance their career within the agricultural industry’s most exciting sustainability business.

The Customer Success Executive (CSE) role is a customer facing role within the Trinity Agtech Commercial Team. Customer Success is considered an extremely important role to Trinity Agtech. Customer Success Executives are a vital gateway between our customers, and our product to ensure we maintain excellence across the business and enable our customers to succeed with Sandy.

CSE’s are responsible for supporting new customers through onboarding into our award-winning sustainability platform Sandy. CSEs are responsible for managing existing Sandy users through digital and 1-2-1 support, on-going coaching and ensuring our customers are achieving success through using Sandy.

CSE’s will also work closely with our expanding network of Trinity Professional Partners to ensure consultants and their clients are fully supported in using Sandy.

Responsibilities

1. Manage and implement customer on-boarding projects
2. Maintain regular contact with Sandy users to ensure success and positive customer experience
3. Manage various customer-contact tools to ensure our customers questions are answered in a timely fashion
4. Support key accounts with regular touchpoints and issue resolution
5. Manage customer license renewal pipeline
6. Monitor individual target progressions using provided report dashboards
7. Take ownership of the maintenance of any specific area of team-asset management you may be assigned

Requirements

1. Previous experience in customer facing role preferred (customer success / customer support)
2. Agricultural or Sustainability industry experience, working in software or technical solutions preferred
3. Degree level, or equivalent, in agriculture or land-based qualification preferred
4. UK based, fluent in English
5. Full UK driving license

Other

Responsibility Tier – Entry Level

Competitive salary (£38K – £42k based on experience) and share options

Customer Success Executives are part of the Trinity Agtech Commercial Team and report directly to the Managing Director.