Remote Customer Service Executive – Luxury Cottages | B Corp -

Luxury Cottages was launched in 2020 to create a service to match discerning guests with the highest quality of luxury stays in the most sought-after locations across the UK. Our mission is to provide luxury rental properties that feel just like home, right down to the finer details. That’s why our selection stands out from the crowd with unique features that turn holidays in the UK into a spectacular experience. Whether it’s staying in a barn conversion with countryside charm or a stately home with state-of-the-art facilities that will make our guests feel like royalty – we choose only holiday homes that provide that mouth-wide-open reaction the moment you open the door.

We offer flexibility through hybrid working where time will be split between an office-based sales environment and working from home.

Role Overview

We are looking for an additional member to join our guest services team. The successful candidate will have a passion for delivering excellent customer service alongside extensive travel experience. They will become part of the team and responsible for maximising sales from generated booking enquiries and also seek to engage with new leads driven by our media campaigns. Having a proven track record in sales and service, they will be highly organised and a confident communicator who is resilient and used to one to one communication with guests and owners. They will be a versatile team player who is also happy to work independently with a happy to help mentality.

Requirements

1. Experience within the holiday letting sector or luxury travel sector
2. Excellent communication and customer service experience both written and verbal
3. Proven experience of work requiring high levels of accuracy and attention to detail
4. Ability to prioritise workload and manage your time efficiently
5. High level of numeracy and good all-round knowledge of the detail required to process a booking efficiently and accurately
6. Able to create and edit guest documentation to a high standard
7. Flexible approach to working
8. Good at problem-solving and finding solutions
9. Microsoft Office skills – Excel spreadsheets and Word documents
10. We operate a 7 day week service – weekend work is part of the role with corresponding time off during the week on a rota basis
11. We aim to ensure that rotas are shared in advance with flexibility around change
12. We offer an out of hour emergency service which operates on a rota basis and is renumerated outside the advertised salary

Beneficial Experience

1. Experience in using CRM or project management systems (including but not limited to HubSpot)
2. Experience with booking and reservation systems (including but not limited to SuperControl)
3. Experience with online banking and payment systems (e.g. Stripe)
4. General office management skills
5. Brand ambassador for Luxury Cottages at all times

Salary and Benefits

1. Competitive salary at £26k p.a.
2. Performance-based bonus scheme
3. Company pension scheme
4. Exclusive staff holiday discounts
5. 25 days holiday per year plus one for your birthday
6. 2 days a year off for volunteering
7. Regular social and team events
8. Strengths coaching and training paid for by the company

How to Apply

Please send your CV. Applications close on 31 July 2024.