Remote Customer Service

Our client is currently seeking experienced Customer Service Advisors to handle enquiries.

The company is an Ofsted Grade 1, Independent Training Provider. They deliver over 600 online courses every month across the UK through Government funded contracts and support thousands of individuals each year to gain skills and qualifications to develop their careers and improve their lives.

Main Role Responsibilities

• Handling inbound course enquiries
• Communicating via phone, email, text & WhatsApp
• Checking eligibility for public funding
• Promoting the company’s products & services
• Achieving monthly enrolment & completion targets
• Recording data onto the company IT system

Candidate Specification

• Confident, energetic, enthusiastic & target driven individual
• Clear thinker with excellent telephone manner & communication skills
• Experience working towards telesales KPIs
• Good levels of English and Maths.
• Good knowledge of IT

Salary

• On Target Earning: £28,000
• Basic salary: £21,000 + monthly commission (uncapped)

Benefits

• Full training and support
• Opportunity to grow and develop your career
• Great team environment
• City centre location
• Fresh fruit & snacks
• Dress-down Fridays

This is an excellent opportunity for someone seeking a rewarding Customer Advising role to join our highly regarded training organisation and to help us continue to make a positive impact on people’s lives.

All posts are subject to an enhanced Disclosure and Barring Service check.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the role. We are an equal opportunities employer.

Applicants must have a valid legal permit or right to work in the United Kingdom.