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Remote Call Center
Proxemics Consulting
Brighton
Remote
GBP 60,000 - 80,000
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Job summary
Join a dynamic and veteran-owned company as a remote call center agent, where you'll play a vital role in delivering exceptional customer service. In this full-time position, you'll be responsible for answering customer inquiries, resolving issues, and processing orders—all from the comfort of your home. This established firm, known for its proactive liaison services to top automotive suppliers, offers a collaborative and supportive work environment. If you have a passion for helping others and possess strong communication skills, this is the perfect opportunity for you to shine and make a difference in customers' lives.
Benefits
Extra tips
Flexible working hours
Work from home
Qualifications
- Experience in customer service roles, especially in call centers.
- Advanced English language skills required for effective communication.
Responsibilities
- Answer inbound calls and address customer questions and concerns.
- Provide friendly and efficient customer service to ensure satisfaction.
- Resolve customer issues and process orders and payments.
Skills
Customer Service
Communication Skills
Problem-Solving
Technical Troubleshooting
Education
High School Diploma
Job description
As a remote call center agent, your duties typically involve answering customer inquiries, resolving issues, processing orders, and providing customer service via phone, email, or chat, while working from home.
- Answering Inbound Calls: Addressing customer questions and concerns, providing information about products or services, and resolving issues.
- Providing Customer Service: Offering friendly, helpful, and efficient service to ensure customer satisfaction.
- Resolving Customer Issues: Investigating and addressing customer complaints, problems, or technical difficulties.
- Processing Orders and Payments: Taking orders, processing payments, and updating customer accounts.
- Providing Product Information: Assisting customers with product inquiries, features, and benefits.
- Troubleshooting Technical Issues: Guiding customers through troubleshooting steps or referring them to technical support.
Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: $29 – $30 hourly
Benefits: Extra tips
Starting time: Immediate start!
About Proxemics Consulting:
Proxemics Consulting is an ISO 9001: 2015 Certified Company that has been successfully providing proactive, resident liaison services to Tier 1 automotive suppliers since 1998. We are a veteran-owned and family-operated business.
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