Relief Primary Care Centre Assistant and Driver Shropshire

Relief Primary Care Centre Assistant and Driver Shropshire

Relief Part Time Primary Care Centre Assistant and Driver

2 x 15hrs per week working a combination of day, evening and night shifts, but predominantly nights with additional hours often available (primarily based at Princess Royal Hospital, Telford with some shifts at Royal Shrewsbury Hospital).

No prior experience is essential as full training will be provided. You will need to have outstanding interpersonal skills to build relationships with colleagues and patients and, in addition to Telford & Shrewsbury, must be prepared to travel to our other bases at Whitchurch, Ludlow and Bridgnorth.

Would you relish the opportunity to become part of an organisation that makes a real difference to the community? Perhaps a part-time job offering flexible shifts sounds ideal to provide more time for hobbies, or maybe it will work well alongside another job you have? Whatever your reason for applying, the team here at Shropdoc want to hear from you!

Our Requirements

• Have possessed a full UK driving licence for a minimum of 3 years
• Be over 25 years of age for vehicle insurance purposes
• Familiar with the use of Sat navigation, with good knowledge of local geography
• Confident using Microsoft Office
• Excellent communication, interpersonal and teamwork skills
• Flexible, reliable, self-motivated, and resourceful

Main duties of the job

You'll be based primarily at Telford Hospital, where you'll greet and welcome patients. However, you'll also drive GPs to home visits in the surrounding areas, potentially anywhere in Shropshire.

Your duties will include:

• Transporting the Duty GP / Clinicians to all home visits
• Checking diagnostic equipment and clinical bags used by GPs is present and in working order
• Ensuring surgeries are set up and fully equipped in readiness for patients
• Greeting patients attending the Primary Care Centre, acting as a first point of contact
• Supporting with administrative tasks, such as handling telephone calls and arranging conference calls, faxing prescriptions and admission letters
• Ensuring the Centre and vehicles are kept clean and tidy

How to Apply

If you are looking for a rewarding job opportunity, we want to hear from you!

To view the job description and person specification for this role, please click the links available on this website.

Application forms together with a covering letter should be submitted to human.resources@shropdoc.nhs.uk.

Shropdoc is committed to safeguarding and promoting the welfare of our patients and expects all staff, contractors and volunteers to share this commitment. Candidates will undergo thorough onboarding and safeguarding checks including checks with the Disclosure and Barring Service.

About us

Shropdoc is a not-for-profit company established in 1996, providing 24/7 urgent primary care services for patients across Powys, Shropshire, Telford and Wrekin. This includes out of hours GP services, care coordination, single point of access in Shropshire, and an oncology advice line. Our Primary Care Centres offer support to patients who have pre-booked appointment times to avoid unnecessary waiting, are mostly located within hospitals around the Shropshire, Telford and Wrekin, and Powys areas.

The Package

• Working a minimum of 15 hrs pw relief (additional hours often available). Shifts across days, evenings and nights.
• Flexibility is available with hours worked, shift patterns are provided with a minimum of 6 weeks in advance. Some flexibility will be required to meet the demands of the role.
• Base pay rate £11.56; As you will work primarily out of hours shifts you will benefit from the 30% uplift when working between 8pm and 6am on weekdays and for Saturday shifts, as well as a 60% uplift on Sundays and Bank Holidays
• 25 days annual leave plus bank holidays pro rata, rising to 27 days pro rata after 5 years service, and 29 days pro rata after 10 years
• Paycare healthcare benefits for all staff and dependants
• Access to national discounts including the Blue Light Card and Health Service Discounts
• Comprehensive training and career development opportunities
• Uniform
• Company sick pay

Job responsibilities

1. Job Purpose

To support the clinician in ensuring that the patient pathway is completed within laid down timescale in accordance with policy, procedure and working instruction.

The post holder will be responsible for supporting the continuing provision of first-class care for all our patients through ensuring reception, administrative and driving duties are undertaken efficiently and effectively.

2. Job Summary

To act as receptionist at the base, managing patient appointments, supporting clinicians with administrative tasks, and supporting and managing patients through their experience with Shropdoc.

To liaise with dispatch and your clinician to ensure that base appointments and home visits are completed in a timely fashion.

To drive the Shropdoc vehicle to home visits in a safe and competent manner.

To ensure that all kit is checked and available for both home and base appointments.

To ensure that vehicles are checked prior to any visits so that they are safe and roadworthy.

3. Duties and Responsibilities - BASE

3.01 To ensure that the base is set up and ready for patients at the beginning of the shift. All computers to be logged in and all essential kits ready and available.

3.02 To ensure that base email account is checked and anything relevant is actioned, all phone lines are connected, and printers are operational.

3.03 All clinical kit is checked in conjunction with the Kit Checking and Sealing Process.

3.04 To appropriately record all drug and sundry usage across the shift using the relevant stock control method and in conjunction with Medicines Management Policy.

3.05 To support your clinician with administrative tasks, such as scanning paperwork, emailing information or making phone calls.

3.06 To be responsible for greeting patients at bases and promptly recording their arrival on clinical software and ensure that should a patient not attend that it is promptly reported to dispatch.

3.07 To ensure that all infection control procedures are stringently followed in line with relevant policy and maintain a continuously clean and tidy environment.

3.08 To carry out basic first response and fault-finding following failure of systems/technical equipment.

3.09 To provide clear and specific details to dispatch when reporting issues that require further investigation.

3.10 To log any incidents that occur on shift via Radar (for example, health and safety incidents, safeguarding concerns etc.).

3.11 To advise clinicians of any drug or sundry shortages.

3.12 To witness the removal and re-stock of controlled drugs and sign your agreement.

3.13 To check the presence and function of all diagnostic equipment, replacing batteries or reporting any faulty items.

3.14 To keep dispatch appraised of clinical workload and any delay in seeing patients.

3.15 To always maintain security of the base, including ensuring that the drugs cupboard remains locked, and that no patient identifiable data is accessible.

3.16 To follow the process for patients without appointments should people unexpectedly turn up at base looking for clinical support.

3.17 To ensure prescriptions are in printers when the doctor is seeing patients but stored in drugs cupboard when on home visit or base is closed.

4. Duties and Responsibilities HOME VISIT

4.01 To ensure that the clinician is always transported to home visits safely and with all clinical kit available.

4.02 To maintain contact with dispatch throughout home visits, informing them of any delays/detours and always ensuring they are contacted before returning to base.

4.03 Comprehensively complete vehicle checks as per the Driver and Vehicle Policy and the Vehicle and Kit Log before driving anywhere on shift.

4.04 Ensure full clinical kit is available on all home visits and that it is regularly checked and restocked in accordance with procedure.

4.05 To always use the TomTom satnav in the vehicle, even on short, local journeys.

4.06 Support clinician in locating the front door of properties and assist with carrying of kit.

4.07 Report all arrival and departure times using the working times function of the TomTom.

4.08 Provide an escort into the patient's home at the request of the clinician if you feel safe and comfortable doing so. Never witness a consultation, remain in the hall/by front door and be available as required.

4.09 Record all drugs/sundries dispensed out of the vehicles using relevant stock control recording method and restock as required.

4.10 Record details of home visits on Vehicle and Kit log.

4.11 Maintain security of vehicle at all times.

4.12 To always abide by the rules of the Highway Code and the Driver and Vehicle Policy.

4.13 To ensure Toughbooks are charged and switched on and that you are aware of how to resolve basic faults.

5. Duties and Responsibilities ALL TIMES

5.01 Ensure that the lone worker devices are switched on and accessible both whilst on base and in the car.

5.02 Ensure that you know what to do in the event of systems going down and how to revert to fail over/contingency measures.

5.03 Be responsive in the case of a clinical emergency and support your clinician appropriately.

5.04 Ensure all E-learning training is up to date and complete and attend any statutory and mandatory training as requested.

5.05 To maintain a constant interest in matters relating to Health and Safety and to escalate any concerns.

5.06 To actively participate in the training and mentoring of any new members of staff.

5.07 To attend base meetings or other scheduled operational training when requested.

5.08 To undertake any other duties of a similar nature consistent with the responsibilities of the post.

5.09 To have a good understanding of Shropdoc policy and procedures, in particular those pertaining to your role.

5.10 To maintain regular and consistent attendance at work, be punctual and ensure that you wear Shropdoc uniform while on shift.

5.11 Ensure good communication skills are used with patients, members of the public and healthcare professionals and that complaints, compliments or concerns are responded to appropriately.

At Shropdoc, we are committed to an inclusive workplace where all individuals, including those with disabilities, are valued. We encourage applications from candidates with disabilities and are dedicated to providing the support and adjustments needed for success in the role.

Shropdoc is committed to safeguarding and promoting the welfare of our patients and expects all staff, contractors and volunteers to share this commitment. Candidates will undergo thorough onboarding and safeguarding checks including checks with the Disclosure and Barring Service.

We want to encourage individuals from all backgrounds, experiences and beliefs, who share our mission of keep the patient at the heart of all that we do to work with us.

Person Specification

Qualifications

• Educated to GCSE level or equivalent

Qualities

• Calm and courteous
• Empathic
• Responsive to changing situations
• Conscientious, reliable and resourceful
• Self-motivating
• Diplomatic and tactful
• Organised, systematic and flexible

Experience

• Minimum 3 years driving experience
• Aged over 25 (insurance)
• Full driving license
• General administrative experience or equivalent skills
• Use of different IT platforms to include email, health reporting software (or equivalent) and basic Office tasks
• Unsocial hours/shift experience

Knowledge/Skills/Abilities

• Ability to work under pressure
• Good interpersonal and communication skills
• IT literacy
• Ability to be sensitive and discreet and maintain confidentiality
• Ability to work independently and as part of a team
• Committed to promoting high standards of patient care
• Flexible to meet the needs of the post

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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