Relationship Manager - Business Banking - West London

HSBC Global Services Limited; London; Hybrid; GBP 150,000 - 200,000

Job description

Relationship Manager Business Banking - West London

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Our Commercial Banking business serves over a million customers across more than 50 markets, ranging from small enterprises focused primarily on their home markets, through to corporates operating across borders. Whether it is working capital, term loans, trade finance or payments and cash management solutions, we provide the tools and expertise that businesses need to thrive. As the cornerstone of the HSBC Group, we give businesses access to a geographic network covering more than 90% of global trade and capital flows.

Through Business Banking (BB) our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to-end solutions designed to help small businesses reach their potential.

We are seeking a customer focused and commercially minded person to join this team in the role of Relationship Manager.

You will provide dedicated customer service to a portfolio of clients with accountability for sales, service, risk and operational delivery. This role will have both external and internal stakeholders. Internal stakeholders may include Sales, Product Development, Risk & Compliance teams.

Your responsibilities will include:

1. Face to face meetings with SME clients, with up to 70 clients in your portfolio.
2. Managing portfolio income of approximately £1.5 – £2m and SME clients with a £2-15m turnover.
3. Driving revenue growth through understanding customer needs and by adopting a needs-based approach which engages clients and increases new business.
4. Growing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive network.
5. Building a strong understanding of the client's business and industry to promote insights, enrich client conversations and deliver fair outcomes.
6. Comprehensive understanding of the client through pro-active credit risk assessments and customer due diligence reviews.

The ideal candidate for this role will have:

1. Experience of working in relevant environments, i.e. Business/Corporate Banking or Financial Services.
2. Commercial Banking experience would be advantageous.
3. Proven ability in identifying and meeting customer needs is essential.
4. Commercial credit and lending experience would be advantageous.
5. A passion for delivering excellent customer service and proactively looking for innovative ways to improve this service.
6. Experience of building effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same.
7. Comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes.

This is a hybrid role with a base location of Stockley Park, West London, and covering North and West London within the M25 region.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc

Telephone: [phone]