Rehabilitation Support Worker - Surrey Downs H&C

Job Summary

Surrey Downs Health & Care

The Rehabilitation Support Worker role will function as part of the new and exciting Recovery At Home team by providing care, support and rehabilitation within a community setting to provide a seamless service and to support discharges from hospital or prevent admission to hospital. The post holder will undertake a range of delegated tasks, following a care plan and will report to the Team Lead. This role will be supported to develop skills and abilities to work with this client group to provide the appropriate level of care.

We are looking for dynamic and caring individuals who will play a key role in driving our Discharge to Assess services in Surrey Downs. You will have excellent organisational and time management skills and be passionate about delivering holistic care that has the patient at its centre. You will relish developing new ways of working to improve quality and develop a "one team" culture. This is a great opportunity for a proactive individual keen to take the next step in their career, joining an exciting forward-thinking team.

Part-time opportunities are available for applicants seeking Morning shifts.

Main duties of the job

• Provide Person-Centered Care: Deliver care, support, and rehabilitation services to individuals within the community, following care plans developed by the multidisciplinary team.
• Support Seamless Transitions: Assist in facilitating timely hospital discharges and preventing unnecessary hospital admissions by providing enhanced care and support at home or in the community.
• Implement Care Plans: Undertake a variety of delegated tasks as outlined in the care plan, ensuring the needs of each client are met effectively and compassionately.
• Collaboration with the Team: Work closely with the Recovery at Home team, reporting progress or concerns to the Team Lead to ensure the highest quality of service.
• Skill Development: Actively engage in training opportunities to enhance knowledge and competencies, ensuring the ability to meet the evolving needs of the client group.
• Flexibility and Responsiveness: Adapt to the demands of a 7-day service, working flexibly across shifts between 8 am and 8 pm to meet the needs of clients.
• Promote Rehabilitation Goals: Assist clients in achieving their rehabilitation goals through encouragement, guidance, and the application of best practices.
• Safeguard and Monitor Wellbeing: Monitor clients' physical and emotional well-being, promptly reporting changes to the relevant professionals to ensure the best outcomes.

About us

Surrey Downs Health and Care deliver care closer to people's own communities through our Primary Care Networks, Community Hospitals, Specialist Services and our innovative partnership of local NHS organisations.

Surrey Downs Health And Care Has a Track Record Of Providing Person-Centered Care That Goes Beyond Organisational Boundaries To Do What Is Best For The Individual. This Partnership Includes:

• The three GP federations GP Health Partners, Dorking Health Care and Surrey Medical Network representing practices that operate in the Surrey Downs area.
• CSH Surrey.
• Epsom and St Helier's University Hospitals NHS Trust.
• Surrey Council County.

Historically, there have been boundary lines between the organisations that provide care to people in their homes, in GP surgeries and in hospitals, but we have always been united in our mission to provide great care to the people who need us.

It's on those grounds that the Surrey Downs Health and Care was formed - we want local people to receive the care that they need in the right environment. By bringing together our expertise, we can improve patient care and enable local people to access the right support, care and treatment more easily than ever before.

In bringing this partnership together, we are working to the same set of values that will translate into better care for our residents.

Date posted

04 February 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£28,622 to £30,225 a year Pro Rata Per Annum inc Outer HCAS

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

343-SDH&C-6792427-A

Job locations

Epsom Hospital / Community

Epsom

KT18 7EG

Job Description

Job responsibilities

• Deliver clinical and therapeutic care to patients as per care plan.
• Perform patient assessment (under supervision and after appropriate delegation from the registered practitioner) plan and delivery high standards of care.
• Recognise the need for referral to alternative professionals and follow this through appropriately.
• Provide concise handovers to team Lead and/or other members of the wider integrated health and social care team.
• Perform the role of link worker, for example, tissue viability, infection control or manual handling and feedback to members of the team any updated information.
• Provide and promote health education specific to the clinical area and in line with national and local policies.
• Promote independence and assist and support (where necessary) patients / clients in the activities of daily living.
• Promote patients in maintaining their personal hygiene, grooming and dressing needs with specific concern for their religious, cultural and personal preference ensuring dignity and privacy at all times, assisting when necessary.
• To be aware of physical, psychological, social, cultural and spiritual needs of the dying patient.
• Use risk assessment tools appropriately to identify and reduce risks to patients and staff to ensure safe practice e.g. moving and handling.
• Undertake and perform clinical skills and observations against identified competencies to enhance the delivery of patient care e.g. vital signs, urine testing, blood glucose monitoring, venepuncture, oral pharyngeal suctioning, removing clips, sutures and 12 lead ECG recording, PEG and tube feeds, medication and deliver personal care.
• Report adverse signs to Team lead and/or relevant member of the multidisciplinary team.
• Ensure clinical area is prepared and a suitable environment to carry out clinical procedures in the community setting.
• Use IT systems and participate in data collection.
• Provide evidence-based rehabilitation and care.
• Maintain excellent communication with patients, relatives and members of the MDT regarding all aspects of care demonstrating a variety of communication skills in accordance with the client group.
• Maintain clear, concise and legible documentation adhering to standards in accordance with Nursing and Midwifery Council, Health and Care Professions Council and Trust policies.
• Act at all times in a professional manner, which illustrates respect for privacy, dignity and confidentiality.
• Maintain responsibility for the identification of own continuing educational needs and development. Take part in annual appraisal and performance development plan.
• Support the Team Leaders and staff in the implementation of change.
• With guidance from the Team Lead participate in appropriate action relating to complaints, accidents and serious untoward incidents involving patients, staff and visitors.
• Act as a role model by upholding and implementing good practice in the workplace, always ensuring the highest standards of evidence-based care.
• Acts as an advocate both for patients and staff.

Clerical Duties

• To share responsibility with all team members for the day-to-day smooth running of the service making specific contributions as requested.
• To answer the telephone, taking messages email as required and answering queries in a polite and courteous manner.
• To ensure that messages are transmitted within an appropriate timeframe and using methods consistent with their urgency.
• To maintain clear, comprehensive and accurate clinical records (e.g. EMIS, ICM etc) and to manage all documentation processes e.g. reporting on clinical incidents / near misses.
• To participate in clinical supervision, in-service training and individual performance development process during routine work time.

Job Dimensions

• The post holder may be required to work at any of the Trusts sites in line with service needs. It is the responsibility of all staff to highlight any health and safety issues.
• To undertake any such other duties as may be required from time to time that are consistent with the responsibilities of the grade.
• To comply with the Trusts and departments policies, guidelines and procedures.
• To attend all mandatory training as required in line with Trust employment and professional need.

Communication and Working Relationships

• To actively participate in team meetings, adding value to the departments business planning, service developments and clinical governance initiatives.
• To participate in performance and development programmes and to be committed to learning.
• To promote equality of individuals of acknowledging and valuing the persons beliefs, ethnicity and identity.

Person Specification

Qualifications

Essential

• Written, verbal and numeric skills to GCSE or similar level.
• NVQ Level 3 health related study or equivalent experience.

Desirable

• Cavendish Care Certificate.
• Experience of clerical work.

Experience

Essential

• Experience of working in a caring role.

Desirable

• Worked as a therapy or healthcare assistant.
• Experience of working in more than one specialty within a health care environment.
• Demonstrable understanding of the roles of members of the multi-disciplinary team.

Skills/Abilities/ Knowledge

Essential

• Understanding the delivery of individual patient care.
• Ability to perform core clinical competencies.
• Demonstrate initiative following minimal direction by Senior Team AHP or Nurse.
• Demonstrate organisational and time management skills.
• Good written, spoken and non-verbal communication skills.

Personal Qualities

Essential

• Able to effectively work under supervision as part of a team.
• Able to perform practical tasks effectively.
• Flexible.

Other Requirements

Essential

• Willingness to ask for and take advice.
• Commitment to high standard of care.
• Car driver / owner and insured for business use.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

Epsom Hospital / Community

Epsom

KT18 7EG

Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)