Registration Authority Agent

Job Summary

The Registration Authority (RA) Agent plays a key role in supporting the Electronic Patient Record (EPR) Programme, ensuring all healthcare professionals have appropriate access to NHS digital systems via NHS Smartcards. This role involves administering user registrations, identity verification, and compliance with national RA guidelines while providing efficient and professional support to system users.

Main duties of the job

Epsom and St Helier are seeking a Registration Authority (RA) Agent to support the implementation and administration of the Electronic Patient Record (EPR) Programme across the Trust, ensuring staff have the correct access to NHS systems via Smartcards.

As an RA Agent, you will be responsible for:

1. Processing new EPR system registrations, account amendments, and Smartcard issuance.
2. Verifying identity checks and maintaining compliance with national RA guidelines.
3. Providing first-line support for RA service queries and assisting users with system access.
4. Coordinating with HR, IT, and external partners to manage credentialing and access control.
5. Supporting training sessions, maintaining records, and ensuring smooth RA operations.

About Us

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

Date posted: 10 April 2025
Pay scheme: Agenda for change
Band: Band 4
Salary: £31,081 to £33,665 a year pa incl HCAS pro rata
Contract: Permanent
Working pattern: Full-time
Reference number: 343-7099616-FM-HM
Job location: St Helier Hospital, Wrythe Lane, Carshalton, SM5 1AA

Job Description

Job responsibilities:

1. Registration and Smartcard Management
2. Process new EPR system registrations, account amendments, and user role assignments.
3. Issue and maintain NHS Smartcards, ensuring correct access permissions for staff.
4. Conduct identity verification checks following national RA guidelines.
5. Provide initial guidance to staff on logging in and using Smartcards correctly.
6. Maintain the RA and Learning Management System, ensuring accurate input and data integrity.
7. Ensure compliance with national NHS RA policies and security protocols.
8. Assist with audits and updates to RA processes to align with Trust and national requirements.
9. Work closely with HR to manage starters, leavers, and temporary staff access.
10. Act as the first point of contact for RA service queries, ensuring efficient and friendly support.
11. Provide guidance to staff and managers regarding RA processes and Smartcard access.
12. Coordinate with IT, HR, and clinical departments to resolve access-related issues.
13. Support RA training sessions for staff and system sponsors.
14. Assist in scheduling and communicating training dates, locations, and materials.
15. Promote awareness of RA procedures via staff bulletins and internal communications.
16. Work with RA Managers, EPR Teams, HR, IT support staff, and external partners.
17. Support collaborative RA initiatives across different NHS sites and organisations.
18. Assist in maintaining system security and access levels for Trust employees and partners.
19. Maintain accurate RA records and reports.
20. Assist in planning and coordinating RA-related meetings and events.
21. Ensure room facilities and equipment are available and functional for Smartcard issuance and training.

Person Specification

Qualifications
Essential:

• Strong Administrative and Customer Service Experience
• Good Numeracy, Literacy, and IT Skills
• Ability to Work Independently and as Part of a Team

Desirable:

• Knowledge of NHS Registration Authority (RA) Processes

Experience
Essential:

• Previous experience of working in RA role
• Previous Experience in an NHS or Healthcare Setting

Desirable:

• Experience Using Helpdesk or IT Support Software
• Knowledge of ID Check requirements

Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Epsom and St Helier University Hospitals NHS Trust
Address: St Helier Hospital, Wrythe Lane, Carshalton, SM5 1AA
Employer's website: https://www.epsom-sthelier.nhs.uk/work-for-us