Regional Teams Manager - Central / West Region

MassAbility is seeking applicants for the Regional Teams Manager position. The selected candidate is a leader who will embrace the Independent Living philosophy emphasizing that individuals living with disabilities are the best experts on their own needs. The Regional Teams Manager is responsible for the administrative oversight of the teams that they manage and will collaborate with Vocational Rehabilitation (VR) Area Directors in sites where they share space in this regard. The Regional Teams Manager will work across teams to ensure that program practices are consistent across regions, are best practices, and that Regional Waiver Supervisors are providing direction and support to Case Managers.

The incumbent will collaborate with other leaders and managers of the Waiver team, including the Transitional Assistance Coordinator, the Adaptive Assistance Coordinator, and administrative staff to ensure that the full team operates smoothly and effectively. The Regional Teams Manager will work with other departments including VR services, Protective Services, Legal, Fiscal, AQA, and Learning & Development, to ensure that the Waiver team addresses program operation needs that could impact the quality of services provided to waiver participants.

At MassAbility, we are driven by a fundamental belief that we are all different but connected – individuals who share a common purpose and who bring our own talents, ingenuity, and perspective to achieve our vision. That belief puts diversity, equity, and inclusion at the center of everything we do. We are keenly aware of the barriers that many of us face as we strive to live life on our own terms. That’s why, as a community, we are committed to always being part of the solution. This work is essential to who we are as an organization. Together, we are making a better state possible for everyone. As a team member, you’ll join an agency that values a learning and participatory performance culture with an emphasis on high-performance teams, individual contribution/impact, and engagement in activities to promote and support programs, divisions, and the overall agency vision and mission.

Duties and Responsibilities (these duties are a general summary and not all-inclusive):

• Ensure that the Waiver Teams are carrying out the fundamental tasks with which they are charged, including the transition of pending participants, and the development of well-crafted service plans.
• Develop solid relationships with skilled nursing facilities and rehabilitation hospitals and work with participants to manage health, community access, and safety concerns.
• Work with assigned clinicians to maximize the available clinical resources.
• Collaborate with other Regional Teams Managers and the Director of Case Management to ensure that procedures, practices, and policies are standard across all teams.
• Partner with Business Improvement Partner (BIP) to develop program contacts and resources, train program staff and provider agencies, and support the Accessibility Accommodations team in working with public housing to allow home modifications.
• Supports the Director of Case Management in ensuring that the majority of pending ABI-N and MFP-CL participants transition to the community within 365 days of the determination of waiver eligibility.
• Review information about housing opportunities case managers understand the different types of housing subsidies and opportunities and can effectively convey this information to their pending participants.

Preferred Qualifications:

• Skilled in program design and development, Medicaid waiver programs, conflict management, and resolution.
• Demonstrated experience working within or with state government and facilitating communication with staff.
• Strong competencies in working with collective bargaining settings and community services.
• Familiarity with design, development, and/or implementation of quality assurance and risk management systems and tools including incident reporting, case record reviews, satisfaction surveys, complaint resolution, and administrative reviews when serious health and safety concerns present to mitigate risk.
• Record in case management, care coordination, or program coordination with elders and people with a range of disabilities in community settings, especially consumers with ABI.
• Knowledge of principles, practices, and techniques of case management and program coordination.
• Experience supporting individuals transitioning from facilities to independent community settings through the implementation of person-centered, independent living, and community living services.
• Ability to effectively communicate program information, and philosophy to others and to support others in learning this skill.
• Minimum 6 years of full-time experience in the management of human services program or long-term community service/support program including supervision of case management staff.

About MassAbility

MassAbility provides services that break down barriers and empower people with disabilities to live life on their own terms. Our programs focus on vocational rehabilitation, community living, and disability determination for federal benefit programs. We are change agents and community builders. And we put the people we serve at the heart of everything we do. We envision a Commonwealth that is open to all, where everyone can seize their true potential and contribute fully to our communities and the world. Together with stakeholders, partners, and allies, MassAbility collaborates, problem-solves, and innovates to bring about a better Massachusetts for everyone—one that is truly equitable, accessible, and inclusive.

Pre-Offer Process:

A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired.

As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website.

Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Request Form .

Applicants should upload acover letterandresume for the Regional Teams Manager - Central / West Region requisition.

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience.

II. A Bachelor’s degree in a related field may be substituted for two (2) years of the required experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.