Regional Service Manager

Sodexo; Middlesbrough; On-site; GBP 28,000 - 30,000; Full time

Job description

Job Introduction

• 40 hours per week
• Monday - Friday
• £28,000 - 30,000 per annum
• Sodexo rewards and benefits

Sodexo believes that government agencies should foster an environment of respect, operating with efficiency and effectiveness to promote productivity. We prioritize employee well-being and play a vital role in fostering stronger communities.

We are seeking an experienced and dynamic Regional Services Manager to take full responsibility for the day-to-day leadership, coordination, and oversight of all contract operations across 25 sites and Approved Premises within the Yorkshire and Middlesbrough region.

In this pivotal role, you will be accountable for delivering exceptional service standards to our clients while championing a culture of health, safety, and wellbeing. You will oversee the financial performance of P&L accounts, lead a high-performing team, and collaborate closely with clients to drive operational excellence, innovation, and sustainable growth.

This is a fast-paced and varied role within a supportive network of 10 managers, all focused on delivering outstanding soft services. You’ll directly manage a Supervisor and a mobile team, ensuring consistent and efficient service delivery across all sites. Building strong, positive relationships will be key – both with Sodexo colleagues and frontline team members, as well as on-site customers.

Leading from the front you will be responsible for the following:

• Health and Safety (including risk assessments and allergen checks)
• Client relationship management
• Stock Control and Budgeting
• Audits and Payroll
• Staff training

What You’ll Do

• Oversee daily operations, ensuring services are delivered to client expectations and in line with SLAs.
• Build and maintain strong client relationships, addressing concerns and ensuring satisfaction through regular performance reviews.
• Manage the regional P&L, ensuring effective budgeting, cost control, and profitability.
• Oversee financial reporting, invoicing, and compliance with contract terms to meet financial goals.
• Lead and motivate a high-performing team, ensuring alignment with Sodexo’s standards and values.
• Drive recruitment, induction, training, and performance reviews to support staff development and career progression.
• Foster a positive health, safety, and wellbeing culture, ensuring adherence to statutory regulations and company policies.
• Conduct regular audits to ensure compliance with safety, hygiene, and quality standards.
• Lead continuous improvement efforts, promoting innovation to enhance service quality, cost-efficiency, and client satisfaction.
• Utilize systems like Right time, Kronos, and Service Trac to optimize operations and improve performance.
• Cultivate long-term relationships with clients, fostering trust and satisfaction.
• Work closely with the Account Manager/Director to contribute to the development of business strategies and identify growth opportunities.

What You Bring

• Proven experience in operational management in a similar environment.
• Strong people management and leadership skills.
• Ability to interpret and use financial and commercial information to drive business decisions.
• High proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent communication, interpersonal, and organizational skills.
• Ability to manage multiple priorities and work autonomously or within a team.
• Exceptional time management skills.
• Regional Experience.

Desirable

• IOSH Managing Safely qualification.
• Experience in balancing and managing conflicting expectations between clients and consumers.

What We Offer

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day

Ready to be part of something greater? Apply today!