Regional Service Delivery Manager -

12 February 2025

Regional Service Delivery Manager - North/Midlands

Function: Logistics

Location: Field Based

Contract type: Perm

Job Ref: 1162

Salary: £62,622 potential to rise to £73,673 over 3 years

Closing Date: Wednesday 26th February 2025

We have an exciting opportunity for a passionate and experienced individual to join our team as a Regional Service Delivery Manager. You will oversee logistics operations for either the North or South region, ensuring operational excellence and driving service levels.

In this role, you will develop strategies to optimise efficiency and drive service levels up while reducing costs. Your efforts will directly contribute to driving value for the NHS and supporting trusts in delivering exceptional patient care.

You will manage the day-to-day relationship with our 3PL partner, ensuring they meet performance standards and contractual obligations. Additionally, you will be responsible for budget control, ensuring effective resource allocation and cost management.

If you have a strong background in logistics and supply chain management, with a proven track record in driving service levels and budgetary management, we would love to hear from you!

Every day you will …

• Be at the forefront of our logistics operations, overseeing both warehouse and transport.
• Monitor and analyse performance data to identify opportunities for improvement and implement cost-saving measures.
• Build and maintain strong relationships with our 3PL partners, ensuring they meet our high standards and contractual commitments.
• Manage budget effectively, allocating resources and keeping costs under control to enhance service quality and operational efficiency.
• Enjoy tackling challenges in a dynamic and rewarding environment.

What can we offer you?

We want to reward you for your passion, enthusiasm, and hard work, so we offer much more than a competitive salary:

• Hybrid working opportunities for flexibility.
• Annual bonus schemes, long service, and VIP colleagues awards.
• 27 days holiday plus bank holidays, with an option to purchase an additional 5 days.
• In-house training and support for your development.
• Well-being focus with 1 day of paid well-being leave and access to a 24/7 Employee Assistance Programme.
• Generous pension scheme (with us contributing 12% when you contribute 6%).
• Access to our Flexible Benefits Scheme, including Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions.
• 2 days of paid volunteering leave to give back to your community.
• Discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We source, deliver and supply healthcare products, services, and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering over 8,000,000 orders each year to more than 17,000 locations.

What skills will help you thrive in this role?

• Proven experience in logistics/supply chain management, preferably within large-scale logistics or distribution networks.
• Strong leadership and team management skills, with the ability to motivate and inspire others.
• Excellent analytical and problem-solving abilities, with a focus on continuous improvement.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
• Experience in cost control, including budgetary management and resource allocation.
• A team player with a strong focus on stakeholder engagement and collaboration.

Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at Careers@supplychain.nhs.uk

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is valued and celebrated, giving everyone the opportunity to thrive in their career.

Struggling to complete our application form and require additional support? Reach out to our Talent Acquisition team at careers@supplychain.nhs.uk who will be happy to help you with alternative ways to apply.

We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.