Regional Operations Support & Service Supervisor

DHL Germany; Greater London; Remote; GBP 27,000 - 32,000; Full time

Job description

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Location: Remote (Covering East Midlands & South East of England)
Contract Type: Permanent (Full-Time)
Shift pattern: Monday- Friday (occasional weekend work will be required)
Salary: £27,000 - £32,000 depending on experience

Grade: M

This role requires travelling to multiple live operational prison environments within the East Midlands and South East of England, and you will be in direct contact with inmates who are currently serving a sentence. You will be required to undergo an enhanced security vetting process if you are to be successful for this position.

HMPPS provides prisoners with the means to order goods using their own funds. At DHL, our role is to manage the picking, packing and distribution of these orders. No two days on our HMPPS contract are the same! You will play an integral role in the prisoner's lives, working with a diverse team to support their rehabilitation.

Key Responsibilities:

1. Provide operational support across warehouses and service locations by covering staff absences, filling gaps, and delivering training.
2. Assist Warehouse Managers with onboarding, staff development, and recruitment.
3. Support the Regional Operations Manager and Head of Operations with canteen-related issues at DHL and HMP sites, while contributing to project delivery and continuous improvement.
4. Ensure adherence to health and safety standards and assist in the implementation of operational strategies.
5. Ensure all relevant DHL operational documents are completed accurately and timely, including change requests.
6. Ensure all delivery queries are reported to Warehouse Manager/Supervisors/Transport Team.
7. Comply with all Prison Service regulations, including security.

Requirements:

1. Logistics or similar engagement level job preferable but not essential.
2. Experience of managing a Team.
3. Excellent Time Management skills and ability to prioritise workload.
4. Strong communication skills both verbal and written.
5. IT skills and working knowledge of Microsoft Packages.
6. Full Valid UK Driving License - and use of own vehicle.

WHY CHOOSE US?

• Free confidential 24/7 GP service.
• Hundreds of discounts (including retail, childcare + gym).
• Affordable loans & enhanced pension scheme.
• 24/7 employee support service for you (+ family) with access to free counselling and much more.

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK.