Regional Operations Manager - Day to Day

Title: Regional Operations Manager - Day to Day

Location: London, London, GB, E14 0FZ

Department: Property Services

Operation: Sanctuary Property Services

Closing Date: 17/01/2025

Requisition: 222617

Sanctuary provides in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Regional Operations Manager – Day to Day

London based with a balance of home and office working

£60,112 - £63,276 per year plus Company Car or Car Buyout

40 hours per week

We have an opportunity for a Regional Operations Manager - Day to Day to join our Property Services leadership team. Property Services is responsible for delivering high-quality and cost-effective property repairs, compliance and installation, and estate services across the UK to mainly internal customers and additionally a small number of external clients. It is also responsible for operational Health and Safety of the service, including fire safety and delivering effective group-wide asset management and reinvestment programmes.

The role of Regional Operations Manager – Day to Day will include:

• Developing and maintaining process improvement through the creation of an innovative environment for operational staff
• Manage the recruitment, performance and development of quality employees
• Monitor, manage and complete all customer works through self-delivery teams, suppliers and subcontractors
• Management of health and safety aspects of operations, ensuring business responsibilities are delivered in a safe manner
• Management of issues and escalation process, ensuring effective and timely resolution is achieved
• Work closely with the Housing and Property Services teams to ensure continual improvement of business processes and procedures

Skills and experiences:

• Experience of managing multi-site maintenance contracts in a commercially focused role
• Proven experience of delivering services within budget
• Proven ability to effectively recruit, manage and develop people
• Proven track record managing a direct labour operation or internal maintenance service
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

About us

Sanctuary Property Services provides in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £60,112 per annum (rising to £63,276 per annum after 12 months, subject to satisfactory performance)

Before you apply, please ensure you have an updated copy of your CV. If you're unsure about any details or have questions about the role, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.