Regional Operations Manager

We are seeking an experienced and strategic Regional Operations Manager to lead our operations across multiple locations, drive continuous improvement, and support our commitment to outstanding customer service. This role requires a forward-thinking professional with strong critical thinking skills, an eye for detail, and the ability to inspire and develop high-performing teams.

In return, we offer a competitive salary with benefits package including an achievable bonus, a supportive and value driven culture to help you develop in your role and ongoing training throughout your career.

Key Responsibilities

• Lead and manage operations across the region, ensuring alignment with organizational goals.
• Analyse complex problems and conduct root cause analysis to develop and implement sustainable solutions.
• Drive operational efficiency and cost-effectiveness, identifying areas for improvement and implementing best practices.
• Develop and maintain strong relationships with stakeholders, fostering a culture of collaboration and inclusivity across teams.

Essential Skills and Behavioural Indicators

1. Strategic Thinking

• Anticipates potential challenges, develops long-term plans, and adapts strategies based on data and evidence.
• Applies a data-driven approach to make informed decisions that support organizational objectives.

2. Critical Thinking and Problem-Solving

• Engages in structured problem-solving, breaking down complex issues and objectively evaluating alternatives.
• Uses data to inform decision-making, balancing short-term needs with long-term impacts and evaluating risks accordingly.
• Asks probing questions, being inquisitive, challenges assumptions, and considers diverse perspectives to arrive at well-rounded solutions.
• Does not take information at its face value and digs deeper to understand the matter and to ensure that information provided is accurate and valid.

3. Leadership and People Management

• Empowers, motivates, and holds teams accountable for achieving performance goals and standards.
• Provides clear direction, constructive feedback, and professional development opportunities.
• Is not afraid to challenge non-compliance and is focused on outcomes – outstanding care, full and exceeding compliance with regulatory and contractual requirements.
• Promotes an inclusive environment where team members are encouraged to contribute ideas and collaborate.

4. Customer Focus

• Prioritizes customer needs, ensuring that operational decisions enhance customer satisfaction and service quality.
• Continuously seeks and implements feedback to refine processes and deliver a superior customer experience.

5. Adaptability and Resilience

• Stays calm and resourceful under pressure, quickly responding to unexpected issues with innovative solutions.
• Proactively identifies and addresses potential risks, showing resilience and flexibility in a dynamic environment.
• Able to priorities issues independently with focus on outcomes.

6. Ethical Judgment and Accountability

• Demonstrates integrity in decision-making, ensuring alignment with organizational values and ethical standards.
• Holds self and team accountable for results, consistently striving for excellence and transparency in operations.

7. Communication and Interpersonal Skills

• Communicates complex information concisely, fostering alignment on goals and strategies with stakeholders.
• Listens actively to team and customer feedback, resolving conflicts effectively and promoting a respectful workplace.

8. Results Orientation and Continuous Improvement

• Remains focused on achieving set goals and KPIs, continuously seeking efficiencies and improvement opportunities.
• Reviews past decisions to learn from successes and challenges, applying insights for future enhancements.

If you’re passionate about creating change and growing your career, we want to hear from you! Please contact hr@castlemeadow.co.uk by 12:00pm, Friday 28th February for further information.

Please note that this role will require:

• A DBS Disclosure Check, paid for by Castlemeadow Care.
• Proof of eligibility to work in the UK.