Regional Operations Leader

Job reference 323172

Regional Operations Leader

Competitive salary, £5,500 car allowance / £5,000 cash equivalent per annum, 18% bonus potential, 27.5 days annual leave plus bank holidays and competitive pension scheme

Permanent, Full time

PFW Medway Local Depot, Gillingham Business Park, ME8 0PP

Whatever the challenge, Parcelforce delivers. Together, we’re moving packages around the world, keeping promises and people connected.

About The Role

Parcelforce are on the lookout for an experienced Regional Operations Leader. This will be to provide leadership to the operations management team in the Region. Creates a culture where Operations Managers and their teams are comfortable with total accountability for their performance and are trusted to deliver both performance and compliance, where all employees understand and perform their role to meet the requirements of the business and the customer in a way that promotes individual accountability and a drive for continuous improvement.

About You

1. Lead on the provision of a safe working environment for everyone by deploying safety standards and displaying appropriate behaviours.
2. Lead each depot management team in the successful collection and delivery of parcel volumes across a 7-day operation.
3. Equalise performance across operational depots/hubs.
4. Embed, champion, pioneer good practice and continuous improvement.
5. Nurture and inspire a diverse talent of Operations Managers.
6. Give trust, inspire and be visible.
7. Performance management through coaching.
8. Prioritise your own and the team’s development in alignment with the business’ strategy.
9. Develop a positive team culture, challenging and changing behaviours in-line with Parcelforce’s vision and values.
10. Build and role-model positive industrial and employee relationships.
11. Manage costs, continuously improving productivity and challenging all waste and loss.
12. Grow revenues including promoting change and installing a growth mindset across their team.
13. Champion customer excellence, set the standards to eliminate quality loss and ensuring that every action is taken with the customer in mind.
14. Lead the commercial focus of each depot with responsibility for profit and loss.
15. Maintain a productive relationship with each depot union representatives.

Working hours are Monday to Friday and a degree of flexibility for working times is required.

Assessment dates:

28th of April and the 2nd of May 2025

About You

A natural leader and experienced manager, you’ll enjoy nothing more than guiding teams through significant periods of change. You’ll understand how important it is to build strong relationships with your team, unions and key stakeholders – and you’ll show a genuine passion for what you do. Positive, proactive and personable, you won’t just ensure strong operational performance; you’ll never let us compromise on service. Ideally with a background in express parcels and some experience working in a unionised environment, you’ll probably already have your CPC qualification, or you’ll be interested in working towards one.

Extra Benefits

1. Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
2. Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills.
3. Supportive and generous company sick pay.
4. Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
5. Available only to permanent employees.

Next Steps

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: 15th April. Please note, this advert may close early if the appropriate number of applications has been reached.

#PFW #RMG