Regional Operations Director

CBRE; London; On-site; USD 20,000 - 25,000; Full time

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

To lead a team in EMEA based in the client office in Reading, UK. Reporting into the EMEA Alliance Director and be responsible for overseeing all operational and financial activities associated with running the account regional team of 150+ (Western Europe with a P&L of circa $20m). The role will ensure the operational proficiency in managing sites and the account across various countries delivering a full range of FM services: soft and hard services, assignments, optional services, energy & sustainability and projects.

Key accountabilities:

• Commercially astute to oversee all financial activities associated with running a $20 - $25M account.
• Be responsible for the P&L performance and all associated cost controls for the account.
• Ensure the planning arrangements are in line with forecast/s and profit targets.
• Be responsible for the generation of cross selling business of other lines of CBRE business.
• Able to challenge and improve all aspects of cost and performance of the business.
• Demonstrate strategic planning ability.
• Ongoing development of the relationship with client and their teams to ensure full understanding of the clients' needs, through effective relationship management.
• Utilising strong communication skills, establish a proactive communication, reporting and working style in line with client requirements.
• Identify growth opportunities and realise these.
• Ownership and ongoing development of the account financial / commercial plan.
• Enabling supply chain consistency within the operating region.
• Adopt a "one team approach" by integrating supply partner management.
• Maintain open, professional relationships with the client's supply partners.
• Demonstrate excellent influencing techniques at a senior level. Be a strong negotiator and demonstrate excellent networking skills.
• Create a customer responsive culture providing solutions.
• Customer facing and presentation skills essential.
• To provide best practice along with an effective and efficient service in response to changing customer needs. Customer satisfaction is to be maintained at the highest level by providing a high quality and pro-active service.
• Ensure account savings commitment is achieved.
• Manage and implement account strategic development plan.
• Create and develop account succession plan & innovation charter.
• Represent account and within local regional division.

Experience Required:

• Previous operations experience in leading, developing and delivering complex real estate services including but not limited to facilities management solutions to multi-national corporate clients across multiple countries and managing multiple services across Europe.
• Proven leader of people, business and operations who motivates teams to effectively deliver operational targets.
• Enthusiastic and confident professional with excellent ability to set deliverables, lead people through influence, demonstrate organizational and leadership skills.
• Hands-on general management experience in delivering services and profitability in a FM arena, responsible for 20 - 100 staff and having been responsible for P&L exceeding $15m.
• A good understanding of contracts and negotiations with strong organisation and communication skills.
• Able to solve advanced problems and effectively deal with a variety of options in complex situations.
• Highly customer focused, with good Customer Relationship Management experience.
• Combination of a bachelor's degree in engineering, business, real estate and/or operational experience in facilities management. Master's degree also desirable.
• Skilled communicator in large groups and one-on-one.
• Strong leadership and management experience in Real Estate related business within the Region.
• Flexibility to travel according to needs.
• Fluent in English is required. Additional languages are desirable.

Geography:

• UK
• Ireland
• France
• Italy
• Bulgaria
• Greece
• Macedonia
• Montenegro
• Serbia
• Romania
• Israel
• Moldova
• Spain
• Portugal
• Belgium
• Algeria
• Tunisia

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more