Regional Maintenance Manager

Loungers Ltd; Bristol; On-site; GBP 25,000 - 45,000; Full time

Job description

About us

Loungers is a substantial and growing operator in the UK hospitality sector, operating over 250 sites in England and Wales across three distinct but complementary brands, Lounges, Cosy Club, and Brightside. Founded in 2002 by three friends who wanted to create a neighbourhood caf-bar that they would want to go to, the Group is now the only growing all-day operator of scale in the UK and has consistently outperformed the wider UK hospitality sector over the past three years. Despite being the fastest growing caf/restaurant group in the Country, Loungers has retained its entrepreneurial spirit and quirky Loungey' local community atmosphere.

The role in a nutshell

Reporting to the Head of Maintenance, you will take ownership of maintenance and decoration across circa 30 - 40 sites. This role is a field-based role, spending 3-4 days per week in sites across our three brands: Lounge, Cosy Club and Brightside. Due to the nature of the role, you will make regular site visits to each location, so flexibility on travel and staying away from home when required is needed for the role.

You'll need initiative and an investigative mindset to work out how we fix issues working with our contractors and helpdesk to get things done. You will be a key part of our sites operations teams.

This position gives the successful applicant the chance to be part of this exciting, dynamic company and provides growth opportunities with potential progression to Facilities Management or Maintenance team leads.

Getting into the detail

1. Engage with Operations, becoming a key part of the Operations support structure and delivering great day to day service, minimising loss of trade through closures or equipment downtime.
2. Provide support to sites and the Operations team to keep sites trading, safely, legally and with the best standards of look and feel.
3. Carry out visits to inspect sites, check on contractors' work, and provide coaching to teams.
4. Deal with issues and incidents, remotely where possible providing triage with sites, our internal Helpdesk and contractors, and carry out site visits where necessary.
5. Manage regional maintenance performance via our system Access Maintain.
6. Manage contractors on a day-to-day basis.
7. Manage delivery of decoration in your sites.
8. Take over responsibility for sites from our Build teams once snagging has been completed.
9. Provide out of hours and weekend cover, approximately every 6 weeks.
10. Provide financial audits of all works carried out in sites.
11. Produce weekly reports on the maintenance status across your region.

Skills & Experience required

1. Leisure/Hospitality experience preferred.
2. Practical understanding and ability to resolve maintenance issues.
3. Personable, engaging with multiple stakeholders.
4. Attention to detail and personal responsibility to own work and deal with multiple issues.
5. Calm and considered, an investigative mind and a decision maker.
6. Experience using property management systems, such as Access Maintain.
7. Driving license.
8. Ability to work independently, whilst working as part of a larger team.
9. Great communicator who can build relationships with teams, contractors and stakeholders.

What's in it for you?

1. A culture that appreciates ideas and celebrates individuality. Founder-led business - we might have 230 sites, but we still maintain an entrepreneurial spirit through everything we do.
2. 50% off food at all Lounges, Cosy Clubs and Brightsides.
3. 10% bonus.
4. Pension contribution.
5. 24/7 mental health support.
6. Amazing events including LoungeFest our annual company festival - Christmas parties and more.
7. We want to work with nice people so if you want to work hard, have fun and be part of the Loungers ride, we'd love to have you.