Regional Director

Reporting into the Divisional Director, you will lead the performance of Ty Cwtch location, providing direct line management, support, and guidance to a team of managers and allocated support functions in achieving quality, customer, financial, and growth targets.
You will directly line manage the Service Manager as allocated by the Divisional Director, providing feedback and performance information to the Divisional Director as and when required.

Your duties will include:

Quality and Governance

1. Provide operational support to the Divisional Director and all services to achieve GOOD or OUTSTANDING ratings with the Regulator (Ofsted/CIW or country-specific equivalent) utilizing internal audits. You will be expected to take responsibility for a specified number of service visits and service audits (set as KPIs) which are to be managed by you in this role.
2. Implement the recommendations from the feedback of the children and young people, ensuring your Divisional Director has an overview of progress. It will be your responsibility to ensure improvements are achieved and maintained.
3. Lead in your allocated area in driving improvement on all areas of quality performance – such as audits compliance, action plan completion, and other relevant quality metrics.
4. Deliver service improvement via the effective management of complaints, compliments, and feedback, ensuring that lessons are learnt and shared.
5. When allocated by the Divisional Director, manage and lead on complaints, with the aim to achieve a positive and complete resolution in line with policy.
6. Ensure that the service action plans are embedded and driven to accomplishment. Support managers and liaise with the Support teams, facilitate and coordinate Quality Improvement.
7. Remove any barriers and ensure Managers have ready access to, and support from internal and external support services to achieve maximum performance against key goals and objectives.
8. Ensure the highest standards of care, customer service, hospitality, and support are always delivered and evidenced.
9. Have a good awareness of the Ofsted and CIW regulations, so that the Registered managers can be supported appropriately in readiness and during assessment processes.
10. Ensure legal frameworks that ensure the children and young people we support are safe and/or court orders and enact conditions where this is appropriate.
11. Represent the organisation in issues of safeguarding/LADO and attend meetings to work towards resolution of areas of concern.
12. Ensure that environments are safe, meet health and safety requirements, that all major areas such as fire and water are consistently tested and measured, and that environments are of a decorative presentation in conjunction with people who live at the location.
13. Work with the children and young people we support, their support, and the circle of support around the individual to develop ways of hearing their voice to have best outcomes.
14. Have a good working knowledge of the regulatory and legal frameworks relevant to the children’s and young people social care sector.
15. Lead and oversee your allocated location(s) in support of the regional director using data and IT systems such as Power BI, Nourish, SharePoint, etc.
16. Work with the registered managers to support the staff team for each location to meet their expected mandatory training and seek further support for specialist training appropriate to the children and young people’s needs as assessed and monitor that training and skill development are part of the yearly development plan.

Financial and Commercial

1. Support the Divisional Director to achieve and exceed Regional EBITDA and KPI measures with emphasis on appropriate occupancy, the eradication of agency and direct cost controls, including the management of absence and staff turnover.
2. Support the Divisional Director to identify where capex and resources are needed to drive new revenue and quality improvements, ensuring a robust return on investment on any expenditure.
3. Input to budgets, objectives, and targets for each Manager and their Home, including new services and growth, ensuring occupancy targets are met and exceeded.
4. Work with the managers and Divisional Director to ensure that costs are managed in line with budget and identify opportunities for efficiencies.
5. Support the Divisional Director to actively seek opportunities to develop effective commercial partnerships with key third-party organisations e.g., Local Authorities, NHS, etc.
6. Support the Divisional Director to ensure that homes are fully compliant with all company financial operating instructions, policies, and procedures.

Partnership

1. Develop effective partnerships with key third-party organisations e.g., Local Authorities, NHS, Ofsted/CIW/LADO always acting as an ambassador for Salutem Care & Education and external stakeholders.
2. Assist the Divisional Director to identify opportunities for business development, including re-developments, new services, and partnership working with commissioners.
3. Develop partnerships with key people in an individual’s life such as family members, advocates, and commissioners of services i.e., social workers, nurses to enable an appropriate fee response to identified or changing needs.
4. As an operations manager working directly with the teams at each location allocated to you, you will need to be an effective communicator being a key link between your locations and the senior and executive management teams.

Regional and Divisional Strategy

1. Assist the Divisional Director to create a strategic plan for the geographic region, to ensure sustained growth and re-purposing of services where they may not be fit for purpose.
2. Support the Divisional Director and children’s division Senior management team to develop the Children’s Division Strategy.
3. Be responsible for ensuring that a robust service improvement plan is implemented, working with the quality team and using support functions as required, keeping the Divisional Director appraised of progress or issues at all times.
4. Undertake required level of monitoring of performance against all key performance criteria, with emphasis on compliance with all legal and regulatory standards.

Effective People Management and Leadership

1. Ensure that robust supervision and development through personal development plans are in place for the managers you directly line manage.
2. Adopt a coach and mentor style with your portfolio of Managers and teams to ensure they are supported in their professional and personal development.
3. Demonstrate commitment to staff retention and development, with effective reward & recognition and learning & development programs in all homes.
4. Good leadership at all levels of the organisation, shapes its culture into one where people who use the services and the quality of care come first.
5. In extreme circumstances and where no other solution is readily available, become the registered manager for a location to reduce the risk of any regulatory action.
6. Actively seek opportunities within your role to develop your skills and knowledge within the multi-site and regional level.

This job description should not be seen as all-encompassing, and the post holder will be expected to undertake any other responsibilities appropriate to the post as identified by the company. The post holder will need to be able to travel and be available for flexible working in line with the needs of the region and division. Overnight stays are an essential element of the role.

Essential Skills:

1. Good standard of oral and written maths and English.
2. Strong inclusive leadership style.
3. First class communication skills, able to communicate at all levels.
4. Confident problem analysis & judgment skills.
5. The ability to work under pressure and to deadlines.
6. Skilled at implementing vision and direction of executive management in a way that staff at all levels will understand.
7. Experienced in managing people, finances, and resources.