Regional Destination Manager - Europe Tailormade

Regional Destination Manager - Europe Tailormade

Job no: 522695
Brand: Scott Dunn
Work type: Full time, Hybrid
Location: London
Categories: Wholesale & Product, Leisure Travel & Retail

We are seeking a Regional Destination Manager who will be responsible for elevating our European tailor-made product by creating exciting, innovative destination product strategies that go deep into the countries we feature, creating inspiring travel memories that lead our guests and members to travel with us again and again. The ideal candidate will have a deep understanding of discerning guests from the USA, UK, and Singapore, and a passion for creating exceptional, innovative travel experiences that exceed client expectations.

Responsibilities

• Gathering information from sales and commercial teams and guest feedback to continually improve our Europe tailor-made product offering.
• Working with the Product Director on strategic projects relating to the product portfolio.
• Reporting on progress, trends, and statistics for the region and cross-region themes and holiday types.
• Supporting SSMs and sales teams with training, product documentation, system loading, flight routing and pricing, and other relevant support.
• Working closely with the Marketing team for digital and print campaigns and secure marketing agreements with suppliers.
• Providing regular product updates and training to the team, along with support on price-matching and ad-hoc negotiating.
• Conducting regular competitor, destination, and supplier analysis.
• Identifying and contracting experiences that enhance guests’ holidays and add differentiation to the product.
• Creating and adding accommodation, itinerary, and experience copy to the product database.
• Working with the website manager to create featured items, destination guides, and refresh existing copy for better SEO.
• Overseeing fam trip content and planning, ensuring relevant product is seen and pre- and post-fam work is completed in line with company guidelines.
• Attending supplier events, trade shows, and overseas travel as required.

About You

You will have evidenced the ability to develop a product proposition and ensure its ongoing success through collaborating across a business to drive its marketability and adaptation to the latest industry trends. In particular, you will have a passion and deep knowledge of all things Europe.

With leadership responsibilities of a small team, you will also have evidenced an ability to take lead and ensure consistency across a product-function through a combination of your people management and relationship management skills, in addition to commercial acumen, and ability to manage supplier and external relationships.

Minimum Requirements

• Significant Product Management and Tailormade travel experience.
• Evidenced People Management and Leadership skills.
• Commercial acumen with evidenced experience in managing commercial negotiations.
• Collaborative approach with strong internal and external relationship management skills.
• Forward-thinking approach with the ability to work autonomously.

Values & Behaviours

All employees must promote, understand, and apply Scott Dunn’s workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.

• In the know - Start by listening. We take the time to understand our guests’ and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
• In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
• Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun.

Location
We aim to find someone who would be office based in our London, Hammersmith office.

Why work for Scott Dunn
In return for your expertise and commitment to our values of in the detail, in the know, and inspiring:

• We support your career growth – We provide you with career progression aligned with your chosen career path, access to internal job opportunities across Scott Dunn's global offices, as well as across 30+ brands spread across 93 cities worldwide as part of Flight Centre Travel Group.
• We give you the tools to succeed – We provide personal and professional development enabled by our award-winning Learning and Development team, comprehensive familiarisation, and educational trips, unlimited access to LinkedIn learning amongst other professional and personal development platforms, as well as 1 hour for your own development each week.
• We recognise and reward your success and loyalty – We run commission and bonus incentive schemes to compliment competitive salaries, as well as a company loyalty scheme, which includes a personal travel fund for each staff member and 23 days annual leave plus bank holidays that rises by 1 day per each year of service (up to a maximum of 30).
• We celebrate your excellence – With monthly, quarterly, and annual recognition schemes and awards, alongside the opportunity to win a place at Flight Centre Travel Groups annual Global Gathering, we celebrate excellence in all forms.
• We provide you with a wide-range of job and industry-perks – We can offer you subsidized private healthcare, a contributory pension scheme, staff travel insurance, 3 days of paid volunteering leave, access to cycle to work and season ticket loan schemes, a dedicated in-house team who are your source for exclusive industry discounts for personal and work-related travel, as well as share options in Flight Centre Travel Group amongst much, much, more!

Diversity, Equity, and Inclusion
At Scott Dunn we champion equality, diversity, and inclusivity in all its forms and are signatories of both the Race at Work and the Diversity in Hospitality, Travel & Leisure charters. As part of our commitment to diversity, equality, and inclusion we are committed to ensuring our recruitment process is inclusive and recognises the value of differences. Should you require any support or accommodations as it relates to our recruitment process, please contact recruitment@scottdunn.com for further information or alternative application processes to support your requirement.

Apply
You do not need to meet all the requirements to apply for a position at Scott Dunn. Should this role be of interest to you we would welcome your application.