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An established industry player in Facilities Management is seeking a Regional Contract Manager to enhance operational service delivery in the healthcare sector. In this pivotal role, you will collaborate with project teams to ensure compliance with contractual obligations and protect the business against financial risks. Your expertise will be crucial in managing multi-site portfolios and driving performance improvements. Join a company that values its people and fosters a supportive and ethical work environment, where your contributions will have a meaningful impact on local health centres.
Kudos Services is a well-established Facilities Management company working within the Healthcare Sector to deliver a high-quality Facilities Management service across 35 NHS LIFT buildings across the North West & London areas on behalf of its client, and is currently seeking a highly-skilled Contract Manager to join the team in London.
As a Regional Contract Manager, you will play an essential role in maintaining and improving our operational service delivery standards.
You will be responsible for working collaboratively with the South Technical Manager to deliver PPM and Reactive tasks at 100% within the relevant KPI, and with relevant project teams to protect the business against financial and reputational breaches through rigorous management of payment mechanisms and mitigation against unavailability.
Your contractual expertise will help to support effective operational delivery, and you will act as the subject matter expert on contractual interpretation and deliverables, ensuring that Kudos delivers to all contractual requirements, its associated schedules, and the Partnering Agreement.
You will develop and execute plans to deliver objectives, KPIs, Continuous Improvement Indicators and any other indicators as required to ensure optimal service delivery and customer satisfaction.
Working to a strong values framework and positively influencing change will be important to you. The health centres are of significant importance to the local community, and you will be passionate about helping to drive their performance.
We're looking for an individual who can cultivate strong relationships with stakeholders, and this will be crucial, as you will be acting as the client liaison & interface between FMCo and LIFTCo.
You must have at least 3 years' proven experience operating in the FM sector with a demonstrable track record of directly managing multi-site portfolios within a large and complex estate, within a healthcare or similar PPP/PFI environment.
You will be able to comfortably demonstrate that you have a complex understanding of contractual matters, including interpreting contract clauses and obligations along with their effective and clear communication to others.
You will have Degree-level education in a relevant construction or mechanical discipline and hold or be working towards a professional membership, such as IWFM or similar. Completion of IOSH or NEBOSH training preferable.
At Kudos, we believe that our people are our most valuable asset, and that creating an environment for our employees that aligns with our core values, is essential to the success of the business.
As part of this interview process, you will be required to complete a profiling assessment.