Regional Aftersales Manager

Regional Aftersales Manager - Farm Machinery Manufacturer

Location of the Job: Home-based covering Midlands and Northern England as a territory.

Salary and Benefits Package:

• Paying £44,000 - £47,000 basic salary depending upon experience.
• Company bonus.
• Fully expensed company vehicle.
• BUPA health cover, with the option to add on family members.
• 25 days annual leave plus bank holidays.
• Death in service.
• Excellent company pension scheme.

Additional Information:

• This is a permanent full-time position.
• Working hours are 8.30am - 5.30pm, Monday - Friday.
• 30 minutes lunch break.
• Weekend/seasonal work as and when required.

About The Company:

You will be working for one of the largest Agricultural and Farm Machinery Manufacturers in the world.

The Job Role Details:

Based from home or the company Head Office in the Midlands, you will be responsible for management of the dealer network for all aspects of parts and service to achieve a high level of after sales support in order to help achieve business objectives.

Key Responsibilities:

You will be responsible for:

Parts:

• Manage, develop, and promote the parts sales product portfolio to the dealer network.
• Manage the area parts sales, by implementing the dealer parts sales targets, promotions, and marketing actions to achieve the parts sales budget.
• Manage and encourage the dealer to achieve their dealer parts target and subsequent bonus scheme.
• Provide support for the dealers in relation to all parts business and enquiries.
• Conduct regular meetings to discuss and plan the development and growth of the dealer parts counter and workshops sales maintaining profitability and good workshop management.
• Manage and engage with the dealers to promote company Services (extended warranty, fleet management and licences).

Service:

• Manage and develop the technical support process for all products in the product portfolio.
• Oversee and ensure the customer satisfaction process in support of the dealer network.
• Be responsible for the management and control of base warranty expenditure including supervision of the dealer warranty claim process, routine audits and claim approval.
• Implement the dealer service standards program to the dealer network, maintaining a level of competence, image and grading expected of the dealer.
• Document routine visits and upload them to company system as required.
• Manage, create, and collate reports from the dealer network required to report product concerns back to the relevant reporting department.

Other:

• Continually seek new opportunities in open and existing dealer territories.
• Support and conduct basic dealer parts and service training for the Training Academy as required.
• Attend national and local shows representing aftersales when required in support of the network.
• Manage and ensure the dealer maintains a competence level in line with company expectations through regular attendance to dealer parts & service training programs.
• Distribute KPI data.

Ideal Person Skills & Qualifications:

• Agricultural machinery service, engineering, or technical background - wanting to progress to management level.
• Commercial acumen and want to manage the dealer network, promoting and selling after sales parts as an add on.
• This role is not calling upon new customers - you will be supporting the dealers with aftersales support.
• Great team player.
• Based in Warwickshire, Northamptonshire, Nottinghamshire, Shropshire, Manchester, or surrounding areas.
• Happy to travel in a regional role.

How to Apply: Please click on the apply now button.