Regional Account Manager

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REGIONAL ACCOUNT MANAGER - SOUTH WEST

Our Grounds Maintenance Services division specialises in commercial landscape management and we deliver services across the UK. Our business is continually growing and as a result of this expansion we are looking for an experienced Regional Account Manager to help to grow our business and acquire new business.

The Regional Account Manager's focus is on keeping clients satisfied with the company's services, fixing any reliability issues, and building strong relationships with our existing, and potential clients. The position requires an experienced and talented account management with excellent commercial instincts and exceptional client relationship management skills.

THE ROLE
• Develop and execute regional sales plans to meet or exceed revenue targets.
• Build and maintain strong relationships with existing clients to ensure retention and upsell opportunities.
• Deliver KPI's and key customer satisfaction scores by ensuring customers' requirements are achieved.
• Work closely with everyone within the Account Management and sales team regarding retention planning for all accounts under your remit.
• Play an active role in the client retention programme for each division service line and across them all.
• Be the first point of contact for own Account escalations and problem resolution.
• Visit and speak with clients and undertake site visits to existing and new clients, which may require frequent travel within the UK.
• Assist clients in reviewing their contracts and providing information and advice.

ABOUT YOU
• Previous sales experience in winning and securing large contracts or in delivering to the Facilities Management or Property Management market - this would be highly advantageous.
• Ability to sell contracts in a seasonal business within a challenging budget restricted environment.
• Demonstrated in-depth experience of working with a varied and demanding client base and ability to deal confidently with staff at all levels.
• Relevant experience and a good understanding of the property & facilities management environment or NHS/public sector markets.
• Exemplary client relationship management skills, possessing proven relationship building skills and responsiveness to customers' requests.
• Ability to deliver results, with a proven track record of delivering or exceeding previous sales targets, growing a business whilst being continually attuned to clients' needs and industry developments.
• Good IT skills, confident user of CRM systems, MS Office and able to use web-based systems.
• Demonstrated success in improved service delivery and customer satisfaction.

BENEFITS
This is an exciting opportunity to join OUTCO, in return for the right candidate we offer:
Competitive Salary
25 days annual leave
Company Pension
Career Growth and further development
Company EAP and Death in Service Benefit