Referrals and Assessment Manager - Supported Living

Search; London; On-site; GBP 40,000 - 45,000

Job description

We are looking for an Assessment and Placement manager for a CQC Regulated (awarded Outstanding) specialist provider of person-centred Care and Support to individuals with learning disabilities and autism.

The role will play a crucial role in driving business growth by proactively building our referrals and assessment pipeline. Building strong relationships with commissioners, local authorities, and health and social care professionals, the manager will promote the organisation, generate new referrals and maximise occupancy.

They are seeking a proactive, dynamic, values-driven individual committed to delivering outstanding services, achieving positive outcomes for the people we support and supporting our growth and impact ambitions.

Job Purpose

Working within the senior management team, the manager will be responsible for coordinating all assessments and referral processes to ensure each person receives tailored, needs-based support in the right environment.

Key Responsibilities

Assessment and Placement Coordination

1. Build market intelligence within the social care field and promote best practice working.
2. Act as the first point of contact for stakeholders ensuring timely and responsive communication.
3. Create a strong and responsive referral and assessment pathway.
4. Ensure that all assessments are holistic, covering care needs, environmental suitability, risk management, and transition planning.
5. Lead placement discussions, considering individual needs, housing compatibility, and long-term care planning.
6. Build strong working relationships with local authority and NHS commissioners, social workers, and health and social care teams to promote services and maintain a steady flow of appropriate referrals.
7. Liaise with housing providers to identify and secure suitable accommodation for new service users.
8. Work closely with the senior management team, including Business Development, Operations leads, and PBS team to facilitate new placements, ensuring seamless service mobilisation.
9. Ensure all placement decisions comply with CQC, local authority, legal and best practice requirements.

An outstanding role in an Outstanding organisation:

1. Background in Adult Social Care, Health, Nursing, or a related field with strong knowledge of learning disabilities, autism, and mental health.
2. Experience in assessments, referrals, and placement coordination within supported living or health and social care settings.
3. Proven ability to build and maintain professional relationships with commissioners, social workers, housing providers, and MDTs.
4. Strong understanding of Positive Behaviour Support (PBS) and trauma-informed practice.
5. Experience working within CQC-regulated services, ensuring all placements align with best practice and regulatory standards.
6. Ability to problem-solve, think creatively, and develop person-centred solutions for complex referrals.
7. Familiarity with funding processes and financial negotiations in adult social care.
8. Understanding of complex needs, forensic histories, and dual diagnoses.

Working Location & Travel

1. Based at the Enfield office with regular travel required to hospitals, residential placements, and community settings across London and the South East.
2. Ability to travel independently is essential.

Salary & Benefits

1. Salary: 40,000 - 45,000 pro rata (based on experience)
2. Annual Leave: 5.6 weeks pro rata
3. Discretionary Bonus Scheme
4. Company Pension Scheme
5. EAP programme including wellbeing initiatives
6. Refer-a-Friend Bonus Scheme
7. Travel Allowance

This role is subject to reference checks and an enhanced DBS.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.