Referral Co-ordinator

NHS; Plymouth; On-site; GBP 25,000 - 35,000; Full time

Job description

We have an exciting opportunity for a Referral Co-ordinator, within our Livewell Referral Support Service (LRSS) Referral Hub at Crownhill Court, Crownhill, Plymouth. The successful applicant will be working within a small administrative team supporting the processing of referrals on behalf of District Nursing, Podiatry and Lower Limb Service and other services as required.

The working hours for this position are:

Monday - Sunday 0800-1700

Saturdays, Sundays and Bank Holidays will be rota'd.

We are looking for a flexible individual who meets the essential criteria in the job description.

The successful candidate will need to be highly organised and have the ability to work autonomously, whilst prioritising the workload effectively with competing demands.

Please note that this role may not be eligible for sponsorship under the Skilled Worker route.

Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.

All Livewell staff are expected to be able and willing to work across a 7-day service.

Main duties of the job

LRSS Referral Hub processes referrals for a variety of services following specific pathways. The aim of the team is to support the clinicians to review and triage a high number of referrals in a timely manner. The successful candidate will need to be meticulous in their work and have a strong team ethos. The work requires high levels of concentration and the ability to work autonomously.

The successful candidate will act as an initial point of contact for both internal and external enquiries from health professionals from a range of organisations.

Please see the job description in the attachments for a complete breakdown of duties.

About us

Livewell Southwest is an independent, award-winning social enterprise providing integrated health & social care services for people across Plymouth, South Hams & West Devon, as well as some specialist services for people living in parts of Devon & Cornwall. With teams in community hospitals, GP practices, sports centres, health & wellbeing hubs.

As an organisation with a strong social conscience, we always value being kind, respectful, inclusive, ambitious, responsible and collaborative. Transforming services to make them sustainable, ensuring that we value, support & empower each other.

We are committed to involving the people we care for, families & carers in everything that we do, working towards co-production where we can. Helping us to deliver the right care for people, in the right place & at the right time. By putting people at the centre of what we do, we ensure to support people to lead healthy independent lives & be the very best at helping people to live well.

Valuing our employees making an investment in their development a priority. We offer:

• Protected CPD time for registered staff
• Various development pathways and ongoing regular training packages for all staff
• Access & funding for training including Care Certificate, Assistant Practitioners Course & Scholarship Into Nurse Training
• A Robust Preceptorship
• A bespoke induction programme
• Existing members of the NHS Pension Scheme can continue their membership when they join the organisation.

Job responsibilities

To deliver an effective and competent level of administrative support and consistently deliver a client focused service which promotes good customer service and effective working relationships.

To be responsible for providing daily administrative support in the allocated service area ensuring business priorities are met for example: maintaining records, minute taking, data inputting and reception duties.

Typing of confidential reports/letters; which may be supplied via hard copy and/or dictation, (which may contain distressing information) as requested to meet service needs.

Working proactively to support the team. Ability to work on own and proactively as part of a team.

To provide the day to day supervision and line management of junior staff where appropriate.

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will need to be flexible to carry out any other duties as may be reasonably required by their line manager.

Person Specification

Qualifications

• Educated to NVQ 3 in a relevant subject or equivalent level of qualifications or significant equivalent previous experience and knowledge
• NVQ 3 in Business Administration or equivalent

Skills & Abilities

• Clear communicator with good writing, typing, data entry and telephone skills ensuring accuracy.
• Ability to communicate verbally and in writing to a good level (face to face and over the telephone)
• Ability to prioritise own workload
• Ability to work effectively as part of a team.
• Ability to use initiative organising own workload to set deadlines within the scope of role
• Organised, efficient and accurate
• Flexible and adaptable willing to learn new skills
• Able to analyse problems and initiate appropriate solutions effectively
• Able to apply tact and sensitivity to establish trust and support

Experience

• Substantial experience of working in an administrative environment using computerised data systems.
• Experience of supervising other staff members
• Experience of working in a health or social care office environment.

Knowledge

• Working knowledge of Microsoft Office including Word and Excel
• Understanding of confidentiality & data protection act
• Able to build effective working relationships with customers and colleagues/staff
• Knowledge of SystmOne.
• Understanding of Data Protection legislation
• Understanding of healthcare services and national requirements in inpatient and outpatient booking systems.

Full-time, Part-time, Job share, Flexible working