Recovery Worker (Ref:0016ZB)

All applicants must submit a CV along with a cover letter explaining why they should be considered for this role. Applications will not be accepted without a cover letter. The current closing date for this position is 7th April 2025; however, this role may close earlier than the stated deadline if we receive a high volume of applications, so we encourage you to apply as soon as possible. Join our team as Recovery Worker in Truro.

Main duties of the job

We are part of a large integrated drug and alcohol service working with some of Cornwall's most excluded and disadvantaged people. Successful candidates will work as part of the adult community team, alongside in-house services which include outreach, hospital, clinical, criminal justice, and a residential rehabilitation facility. This post is to work primarily in the duty office where you will be responsible for answering phone calls in a busy duty office and responding to clients who utilize our drop-in service.

Our Recovery Workers play a vital role in supporting clients to identify their goals, ambitions, and passions. You'll work with them to create the best treatment plan for their needs and to guide them on their path to recovery. This is a frontline role at WithYou, where you will provide continuity of care through effective partnership working, care coordination, key work responsibilities, and intervention delivery. You will manage an active caseload, connecting quickly with clients and ensuring they're always treated with respect and dignity.

Essential Skills

We're looking for a compassionate and motivated individual, with an exceptional ability to build meaningful relationships. You will have demonstrable experience working within the health, social care, criminal justice, or other specialist setting, or a clear motivation for wanting to work in the drug and alcohol sector. A successful track record of providing efficient and reliable customer service is essential. You will be highly organized, have excellent communication skills, and be able to manage your time effectively. You will work collaboratively as part of a team to ensure a high-quality service is maintained. Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders.

Minimum Requirements

• Have attained ONC/NVQ level 3 or be willing to achieve this within 12 months
• Have demonstrable experience of working or volunteering in health, social care, criminal justice, or other specialist setting
• Successful track record of working or volunteering with people who have experienced substance misuse issues
• Have a driving license with access to a vehicle
• Have the ability to build and maintain effective relationships with clients and colleagues alike
• Be able to work effectively in a team, supporting others when needed
• Be resilient under pressure and able to prioritize your work
• Have good oral and written communication skills
• Be IT competent
• Able to be flexible with your working hours on occasion
• Be happy to support other With You locations when needed

As part of this role, you will be required to work occasional Saturdays.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.