Recovery Worker - Duty (Ref: 0025ZA)

Our Recovery Workers play a vital role in supporting clients to identify their goals, ambitions, and passions. You'll work with them to create the best treatment plan for their needs and to guide them on their path to recovery.

Main duties of the job

This is a frontline role at WithYou, where you will provide continuity of care through effective partnership working, care coordination, key work responsibilities, and intervention delivery. You will manage an active caseload, connecting quickly with clients and ensuring they're always treated with respect and dignity.

About us

WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland. Our name reflects who we are - a positive place where people can progress, connect with others and get friendly, expert help in a way that's right for them. Our staff team changes lives. If you're passionate about helping people get the support they need for issues with drugs, alcohol and mental health, we'd love to hear from you.

Job responsibilities

Join our team as Recovery Worker (Duty Cover) in Shrewsbury. Are you a compassionate and motivated individual who wants to change people's lives? Our team in Shrewsbury are looking for a Recovery Worker to join them in providing high-quality recovery care to a diverse client group. If you are enthusiastic, creative and passionate about helping others, we'd love to hear from you. As part of this role, you will be required to work on a Saturday between the hours of 9am - 5pm on a rotational basis. Hours worked during this time will be toiled between Monday - Friday, 9am - 5pm.

Benefits

• 28 days annual leave, plus bank holidays
• An extra day off for your birthday or a special occasion of your choice
• Enhanced maternity, paternity and adoption leave
• 2 days paid volunteer leave per year
• Auto-enrollment into We Are With You's pension scheme
• Access to a Blue Light Card - giving you great savings on big high-street and online brands
• Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
• We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period.

DE&I

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring, and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans. As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. WithYou is also a Disability Confident Employer, and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

Person Specification

Qualifications

• ONC/NVQ level 3 or be willing to achieve this within 12 months
• A full UK driving licence and access to a vehicle

Experience

• We're looking for a compassionate and motivated individual, with an exceptional ability to build meaningful relationships.
• You will have demonstrable experience working within the health, social care, criminal justice or other specialist setting, or a clear motivation for wanting to work in the drug and alcohol sector.
• A successful track record of providing efficient and reliable customer service is essential.
• You will be highly organised, have excellent communication skills, and be able to manage your time effectively.
• You will work collaboratively as part of a team to ensure a high-quality service is maintained.
• Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders.
• To be successful in this role, you will:
• have some experience of working in a health, social care or related setting
• have the ability to build and maintain effective relationships with clients and colleagues alike
• be able to work effectively in a team, supporting others when needed
• be resilient under pressure and able to prioritise your work
• have good oral and written communication skills
• be comfortable using IT and digital media
• be organised and able to manage your time effectively
• able to be flexible with your working hours on occasion
• be happy to support other WithYou locations when needed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.