Receptionist Urgent Treatment Centre

East Kent Hospitals University NHS Foundation Trust

Exciting opportunity full time 37.5 hours per week post.

The East Kent Urgent Treatment Centre Alliance is an innovative collaboration between five very experienced providers of Urgent Care in East Kent to deliver a unique collaboration which puts the patient and service at the heart of our operations.

From September 2020 we have been commissioned to provide four Urgent Treatment Centres at William Harvey Hospital, Ashford, Kent & Canterbury Hospital, Canterbury, Queen Elizabeth the Queen Mother Hospital, Margate and Buckland Hospital, Dover.

Main duties of the job

The UTC is a 365 day a year service.

The role is for 37.5 hours per week working 12 hour shifts; the shift time is 07:45-20:15, shifts are allocated on a rota basis.

• To greet all patients and visitors on arrival to the Urgent Treatment Centre.
• To ensure all patients are booked in correctly in a timely manner.
• Highlighting any discrepancies on data or poor quality issues.
• To answer the telephone, adhering to the Trust telephone standard.
• To communicate and liaise with other members of the Hospital and Alliance.
• To assist senior staff with ad-hoc projects as required.

About us

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Job responsibilities

Please scroll down to access the full Job Description and Person Specification located in Documents to download.

If you have further queries, please don't hesitate to contact the line manager using the contact details below.

Person Specification

Qualification and Training

• Good level of math's and English.
• NVQ level 2.

Skills and Experience

• Good verbal and written communication skills.
• Excellent keyboard skills.
• Understanding of the role and the NHS.
• Advanced computer systems awareness.
• Experience in a receptionist/administration/ward clerk role.

Governance

• Upholds and models the Trust values.

Personal & Professional Attributes

• Ability to remain focused.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.