Receptionist (Salary Ranges: 25,001 - 35,000) - BrisDoc Healthcare Services

BrisDoc Healthcare Services; Bristol; On-site; GBP 20,000 - 30,000

Job description

At BrisDoc’s Homeless Health Service, we are devoted to transforming the health and well-being of those experiencing homelessness. By joining our team, you can play a vital role in empowering individuals to take control of their health and move towards healthier, more stable lives.

As a Receptionist you will project a positive, welcoming and non-judgemental image to patients, other visitors and members of the Practice team.

You will deal with patients confidentially, respectfully and holistically. You will help signpost patients to the most suitable clinician/service to best support their needs. Duties will include speaking to patients, carers and support workers face to face and on the telephone, booking appointments and dealing with queries and enquiries.

Please note sponsorship is not available for this role.

Main duties of the job

Key Responsibilities:

1. Engage & Support: Manage incoming calls from patients and healthcare professionals. Deal with patients face to face to book appointments and provide support and signposting. Deal with registrations both temporary and full. Take messages and respond to queries.
2. Accuracy: Ensuring accurate and timely data is available to the clinical team to enable services to run smoothly and to further improve the provision of primary care.
3. Safety and Patient Care: Signposting and prioritising patients to the most appropriate care following guidance from senior staff and policies to ensure patient wellbeing and safety.
4. Timely Communication: Provide prompt, professional, and informed responses to all callers, ensuring they feel heard and supported.
5. Administrative Assistance: Assist with administrative tasks as required, ensuring smooth operation of the service.
6. Support: Support with prescription queries, organising transport (emergency and non-emergency), Reception cover or any other duties within reason in support of the service.

Working for our organisation

We want every member of our team to be committed to outstanding ‘patient care by people who care’ and to be passionate about the NHS. As a Social Enterprise, our goal is to put people and planet first, so we seek those who share our aims for social justice and environmental sustainability.

Our patient base is diverse, so it is crucial that you share our approach to equality and inclusion. This involves respecting the rights of others and celebrating diversity of all kinds.

As an Employee Ownership Trust, every team member is a ‘co-owner’, empowered to shape and influence the company’s direction. We encourage all ‘co-owners’ to get involved and be active participants in all areas of the business.

Detailed job description and main responsibilities

Person Specification
Essential:

1. Good general education, including GCSE grade 5 or equivalent qualifications in English and Maths.
2. Good computer literacy.
3. Ability to listen and respond appropriately to patients and staff with differing needs.
4. Ability to convey information accurately both verbally and in writing.
5. Ability to work within a team and take instructions as required.
6. Experience of working in a front-line or general practice role.
7. Initiative and problem-solving skills.
8. Maintaining confidentiality at all times.
9. Accurate record-keeping with attention to detail.
10. Motivation to contribute to BrisDoc’s core values.

Desirable:

1. Experience of dealing with people with mental health problems.
2. Experience of working with homeless or vulnerably housed people.
3. Previous work in General Practice or other healthcare environment.

Person specification

Skills and Experience

• Good general education, including GCSE grade 5 or equivalent qualifications in English and Maths.
• Experience of working in a front-line or general practice role.
• Ability to listen and respond appropriately to patients and staff with differing needs.
• Experience of working with homeless or vulnerably housed people.
• Experience of dealing with people with mental health problems.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.