Receptionist - Oncology & Haematology

Norfolk and Norwich University Hospital; Norwich; On-site; GBP 20,000 - 30,000; Full time

Job description

Job summary

The Oncology and Haematology Directorate consists of Outpatients within the Colney Centre, Mulbarton Ward and Chemotherapy and Radiotherapy treatment areas. Paperless processes are in place for chemotherapy treatments and in development for radiotherapy with a dedicated software system including electronic paper records. The department has a year-on-year increase in new referrals and treatments and has recently expanded the radiotherapy and chemotherapy treatment areas.

Main duties of the job

As post holder, you will provide a high-quality Reception and support service within our busy Reception team in Oncology and Haematology. The Colney Centre is open from 7.30am to 8pm Monday to Friday and occasional weekends/Bank Holidays. You will need to be able to work flexibly to meet the needs of the service.

You will communicate with patients and their relatives, the general public and a wide range of multi-professional staff, internal and external to the Trust. Your responsibilities will include being the first point of contact for people visiting the department or calling in with telephone enquiries and booking appointments amongst other admin related tasks.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

Benefits

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job description

Job responsibilities

1. To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
2. To carry out receptionist duties, including prioritizing and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and coordinating the various clinics within the department.
3. To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
4. To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
5. To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.

Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Person Specification

Qualifications

Essential

• Good general standard of literacy and numeracy

Experience

Essential

• Previous clerical work including data input
• Experience in NHS or customer service organisation

Skills

Essential

• Good communication and interpersonal skills
• IT skills - accurate data input

Desirable

• Customer care skills

Attitude, aptitude

Essential

• Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details

Employer name
Norfolk and Norwich University Hospital
Address
Norfolk and Norwich University Hospital, Colney Lane, Norwich, NR4 7UY
Employer's website