Enable job alerts via email!

Receptionist - Hotel

Merlin Entertainments Group

Stoke-on-Trent

On-site

GBP 10,000 - 40,000

Full time

27 days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

An exciting opportunity awaits at a leading entertainment company, where you can be the smiling face that welcomes guests at the Hotels of a renowned resort. As a Receptionist, you will play a pivotal role in creating memorable first and last impressions for visitors. Your responsibilities will include addressing guest concerns, managing cash and keys, and ensuring smooth communication with various departments. Join a vibrant team dedicated to making every visit special, while enjoying fantastic perks and ongoing development opportunities. If you thrive in a dynamic environment and love helping others, this role is perfect for you!

Merlin Magic Pass - 20 free tickets

40% discount online off LEGO

25% discount in on-site shops

Access to discounts on retailers

Ongoing training and development

Strong customer service skills with a focus on creating positive experiences.
Ability to handle cash and keys responsibly.

Provide excellent customer service and manage guest issues effectively.
Ensure accurate cash and key handling during shifts.

Customer Service

Cash Handling

Teamwork

Problem Solving

What you'll bring to the team

We are currently recruiting for Receptionists to join us in the Hotels at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy!

Want to make a great big smiling first impression? In this crucial customer-facing role, the Reception team alternates between our five Hotels. It's vital that the team works together as it's the customers' first and last impression that really counts. You'll be responsible for taking ownership of any guest issues, cash and key handling, as well as ensuring relevant guest information gets passed to the correct department.

Benefits

Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
40% discount online off LEGO
25% discount in our on-site retail shops and restaurants
Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
Ongoing training and development opportunities
Plus, many more...

Pay Range

Compensation between GBP £7.49/Hr. - GBP £11.44/Hr.

Get your free, confidential resume review.

or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.