Receptionist & Estates Admin Assistant

NHS; Cardiff; On-site; GBP 20,000 - 30,000; Full time

Job description

Contribute to the provision of healthcare for the Welsh Ambulance Service NHS Trust (WAST) by operating the department Help-Desk and providing a reception function and comprehensive administration support to the Estates & Facilities teams and wider stakeholders, ensuring the delivery of a professional and efficient service.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

Be the main point of contact for visitors, staff and contractors by telephone and in person, which will include members of the Executive team and representatives of Welsh Government. Process and issue badges to visitors and contractors, ensuring the visitors log is signed before allowing entry. Deal with colleague/contractor queries and complaints and react responsibly to emergency situations.

Provide a full administrative support service, raising and receipting orders, carrying out word processing of letters, documents, reports and presentations. Facilitate meetings/training courses and process associated documentation. Carry out photocopying, filing, archiving of old records, scanning, binding, laminating and use of a guillotine. Issue stationery, monitor stock levels and reorder as necessary. Assist in the development of appropriate administrative and planning systems, procedures and processes.

About us

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and Knowledge

• NVQ Level 3 in Business Administration or equivalent level of knowledge gained through experience.
• ECDL or equivalent level of knowledge and experience in typing / word processing / Access Databases.
• Knowledge of office procedures.

Experience

• Experience of working in a busy office environment.
• Previous experience within a related environment.

Skills and Attributes

• Excellent communication and customer care skills and a good telephone manner.
• Good organisational skills.
• Ability to prioritise work and identify urgent requirements.

Other

• Able to travel between different sites.
• Welsh Language Skills (Level 1) or willingness to work towards.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.