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Receptionist / Clerical Assistant - MOR10538

Moray Council

Buckie

On-site

GBP 24,000 - 29,000

6 days ago

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An established industry player is seeking a dedicated Receptionist to provide exceptional service within the Sports & Leisure Services Division. This temporary position offers an opportunity to engage with the public, manage bookings, and handle financial transactions in a busy environment. The ideal candidate will possess strong customer care skills, organizational abilities, and effective communication skills. You'll play a vital role in ensuring smooth operations while maintaining high standards of service. If you thrive in a dynamic setting and are passionate about customer interaction, this role is perfect for you.

Experience in a busy reception environment with relevant technology.
Strong customer care skills and ability to handle cash transactions.

Provide information to users entering the Centre.
Receive bookings and manage enquiries effectively.
Ensure high standards of customer care and compliance with procedures.

Customer care skills

Interpersonal skills

Cash handling

Organizational skills

Microsoft Office

Time management

Communication skills

4 SQA Standard Grades or equivalent

Photocopier

Email

Intranet/Internet

Job Description

To provide a range of reception services including cashier and duties for the Sports & Leisure Services Division.

To represent Sport & Culture Service and the Moray Council in ensuring a high quality service is provided, whilst maintaining good operational procedures and relationships between the service and members of the public.

Responsibilities

Dealing initially with users entering the Centre and providing information.
Receiving bookings and dealing with enquiries.
Receiving fees for admission to the swimming pool and associated facilities.
Reconciling receipts, returns and securing monies taken at Reception.
Maintaining stock control records.
Ensure a high standard of customer care in respect of all users of services.
Ensuring that all financial and administration procedures of the Council are complied with.

The Individual

Experience of working in a busy reception environment using relevant technology e.g. photocopier, e-mail, intra/internet.
Clerical/administration/typing experience.
Experience of handling cash/cheques/card transactions.
4 SQA Standard Grades or equivalent at level 3 or above, including English.
Ability to organise and manage own workload.
Ability to use initiative when required.
Self-confidence.
Strong customer care skills and focus.
Effective interpersonal skills.
Ability to work to deadlines.
Ability to identify priorities and plan work.
Good working knowledge of Microsoft Office/ICT skills.
Effective organisational skills/time management with the ability to respond to conflicting and competing demands.
Ability to communicate effectively in written and verbal forms.
Willingness to accept direction/delegation.
Ability to deal sensitively with customers.
Flexibility to meet the needs and demands of the service.

Temporary position until 30/11/2025

Closing date: 11 April 2025

Starting salary: £24,995 (pro rata)

Hourly rate: £13.26

Average hours per week: 10 hours

Work schedule:
week 1: Wednesday 6 - 9pm and Thursday 3 - 8.30pm
week 2: Monday 3 - 9pm, Saturday 9am - 1pm and Sunday 11.30am - 2pm
week 3: Wednesday 6 - 9pm and Friday 9am - 3pm

For further information contact - Ken Brown (01542) 888055

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