Receptionist (CAT 3A - Urology) - Part Time 22.5 p/w

The Royal Berkshire; Reading; On-site; GBP 40,000 - 60,000; Part time

Job description

Band 2 Receptionist (CAT 3A - Urology)

This is a part time post for 22.5 hours per week (Monday - Friday; 8am-4pm).

An exciting opportunity has arisen to join the urology Clinical Admin Team (CAT) as Urology Receptionist.

The post holder will be responsible for delivering an effective and efficient support service to the Urology Department, assisting in the provision of quality patient care.

This will include general clerical and administrative duties that support the administrative elements of the entire patient pathway.

The post holder will have skills in all areas of administrative functions to enable them to support the patient pathway.

The receptionist will have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.

You will work in close partnership with medical, nursing and secretarial staff to ensure the smooth running of the outpatients department.

The job holder will display the agreed behaviours of the Directorate and the Trust as encapsulated by the performance management and personal development documentation, and in particular, the Trust expects all staff to comply with all relevant policies and codes of conduct and to display the values of the Trust.

The key purpose of this role is to deliver a 'world class' service to the Trust and the job holder will be expected to deliver this level of service through personal conduct, personal responsibility and the following key characteristics.

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our "CARE" values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

For further details / informal visits contact: Name: Magdolna Upton Job title: Patient Pathway Manager Email address: [e-mail] Telephone number: 01183228629