Receptionist/Care Navigator

NHS; Southend-on-Sea; On-site; GBP 20,000 - 28,000; Part time

Job description

West Road Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 29 hours per week, over 5 days. The hours are:

Monday 8am - 2pm
Tuesday 7.45am - 2pm
Thursday 7.45am - 2pm
Friday 8am - 2pm.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online, and by telephone. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing, and scanning.
• Read coding.

About us

West Road Surgery is based in a modern purpose-built primary care centre, with free parking, close to bus links and the train station.

We offer:

• Life insurance
• Family benefits including an adult dependents pension and children's pension
• Ill health benefits

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Experience

• Ability to work in a polite, confidential, and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
• Previous medical or healthcare receptionist experience is desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.