Receptionist/Administrator 34 - 37 hours

Receptionist/Administrator 34 - 37 hours

We are a busy GP Training Practice in the heart of Wallasey Village. We are looking to recruit a Reception/Administrator with General Practice experience. You must have excellent communication, organisational and computer skills. If you are highly motivated and committed to delivering excellent standards of patient care then we would love to hear from you.

Main duties of the job

Candidates must have excellent verbal and written communications skills, a polite telephone manner and good IT skills. Experience of working in General Practice is preferred. The role requires a flexible approach to working to provide additional cover when required.

The purpose of this role is to deliver a high level of customer care to patients. The receptionists are front-line and should promote a professional and friendly image to patients and visitors at all times. They also provide an essential support function to the clinical and management teams.

You will work in a multi-disciplinary team, and be prepared to be front facing as well as dealing with enquiries via telephone. The scope of the role is wide ranging. You will be supported by an experienced Reception Team Manager.

Job responsibilities

• Greet patients and visitors to the practice
• Actively signpost and care navigate patients to appropriate services
• Answer calls in a timely, professional and courteous manner
• Book, amend and cancel appointments for all clinicians
• Deal with tasks from clinicians, management and external organisations
• Process repeat prescriptions and ensure timely actions
• Deal with clinical correspondence and scanning
• Advise patients of processes and relevant charges for non-NHS services
• Manage the patient flow within the waiting area and keep it neat and tidy at all times
• Re-stock clinicians' rooms with stationery
• Open up and close down the building ensuring all security guidelines are followed
• Attend and engage in meetings and training
• Work flexibly, providing cover as and when necessary to ensure the smooth running of the practice and delivery of excellent patient care
• Work within the legislative requirements, practice policies, procedures and protocols at all times.
• This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.

Person Specification

Qualifications

• GCSE grade A to C in English and Maths
• Proficient in IT

Experience

• Experience of working with customers/patients in a fast-paced environment.
• Experience of working in primary care
• Experience of working in a GP practice

Knowledge and skills

• Good interpersonal and communication skills
• Basic IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.