Receptionist/Administrator

NHS; Llandudno; On-site; GBP 10,000 - 40,000; Part time

Job description

The Primary care treatment centre are looking for an organised person who excels in communication. You will be supporting a team of nurses who provide an appointment based service within Llandudno Community Hospital.

The role includes the answering of telephone, booking appointments and compiling paperwork. A good working knowledge of Outlook, Excel and Welsh PAS would be advantageous.

The post is 22.5 hours per week, spread over 4-5 days.

Main duties of the job

1. Offer general assistance to services providers and users and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
2. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
3. Undertake a variety of administrative duties to assist in the smooth running of the General Office including the provision of clerical support to clinical staff and other members of the team.
4. Facilitate effective communication between patients, members of staff, secondary care and other associated healthcare and wellbeing agencies.

The ability to speak Welsh is essential for this post.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

• Good standard of Education

WELSH LANGUAGE REQUIREMENTS

• Level 3 Speaking
• Level 3 Writing
• Level 3 Reading

Experience

• Previous experience of office and administration procedures
• Microsoft office experience
• Working with the public or other agencies

Knowledge

• Knowledge of Microsoft Office Software or equivalent

Personal Qualities (Demonstrable)

• Flexible approach to work
• Accuracy
• Previous experience of working within a multi-disciplinary team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.