Receptionist/Administrator

Job Overview

The Primary care treatment centre are looking for an organised person who excels in communication. You will be supporting a team of nurses who provide an appointment based service within Llandudno Community Hospital.

The role includes the answering of telephone, booking appointments and compiling paperwork. A good working knowledge of Outlook, Excel and Welsh PAS would be advantageous.

The post is 22.5 hours per week, spread over 4-5 days.

Main duties of the job

1. Offer general assistance to services providers and users and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
2. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
3. Undertake a variety of administrative duties to assist in the smooth running of the General Office including the provision of clerical support to clinical staff and other members of the team.
4. Facilitate effective communication between patients, members of staff secondary care and other associated healthcare and wellbeing agencies.

The ability to speak Welsh is essential for this post.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications

Essential criteria

• Good standard of Education

Desirable criteria

• NVQ Level 2/Customer Care

Welsh Language Requirements

Essential criteria

• Level 3 Speaking
• Level 3 Writing
• Level 3 Reading

Experience

Essential criteria

• Previous experience of office and administration procedures
• Microsoft office experience

Desirable criteria

• Working with the public or other agencies

Knowledge

Desirable criteria

• Knowledge of Microsoft Office Software or equivalent

Personal Qualities (Demonstrable)

Essential Criteria

• Flexible approach to work
• Excellent communication skills
• Accuracy

Desirable criteria

• Previous experience of working within a multi disciplinary team.