Receptionist/Administrator

We are looking for an enthusiastic, friendly, hardworking, motivated and confident receptionist/administrator to join our dynamic and friendly team. The successful candidate will be expected to work between our three sites which are: Elizabeth Street Surgery, Gorton Street Surgery and Harris Medical Centre. We are temporarily working from Elizabeth Street and Gorton Street until our new build on Adelaide Street is ready.

We currently have 15,000+ patients and the increasing list size means that we now need to expand our reception/admin team.

We can consider full time or part time. We are looking for someone who is flexible, hardworking and who strives to ensure that our patients receive the best possible service from the practice.

A background in General Practice is desirable though not essential as training and support will be available for the right candidate.

The receptionist part of the role is the initial contact between the patient and the wider team so we need team members who are approachable, friendly, confident, understanding and will help patients feel at ease and listened to, whilst remaining professional and courteous at all times. We work with a patient centered approach and have a high standard of patient care at all times.

Main duties of the job

The role involves:

• Consulting with various members of Practice team
• Checking patients in for appointments; booking patient appointments and answering patient queries face-to-face, over the phone and online
• Handing completed repeat prescriptions
• Chaperone as requested
• Complete training to update knowledge and skills
• Process appointment requests for future appointments from patients by telephone, email and in person
• Deal with visit requests
• Process repeat prescriptions requests
• Processing incoming and outgoing mail
• Action incoming emails
• Data entry of new and temporary registrations
• Scanning of patient related documentation and attaching scanned documents to patient healthcare record
• Input data into patients healthcare record
• Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
• Read code data on Emis Web and Docman
• Carry out system searches as requested
• Support all clinical staff with general administrative tasks as requested
• Maintain patient confidentiality at all times
• GDPR compliant
• Keeping the reception area, notice boards and leaflet dispensers tidy and free from obstruction and clutter
• Maintain a clean, tidy, effective working area at all times

About us

We have a large dedicated, multi-disciplinary team of doctors, nurses, PP's, ANP's, PA's, MHW's care coordinators, social prescribers, HCAs, administrative and reception staff. We have a strong work ethic, assisting, helping and supporting each other along the way.

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, friendly, efficient and effective way.

To be responsible for undertaking a wide range of administrative tasks and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers and in accordance with current policies.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Person Specification

Qualifications

• Good standard of education
• Able to work under pressure
• Good understanding of Microsoft Office and Excel
• Experience of working as part of a team
• Experience of working with the general public
• Good listener
• Polite
• Calm and caring
• Empathy and understanding of others
• Proactive
• Able to use initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.